Front Office Patient Financial Representative – Pediatric Bone Marrow Clinic, Per Diem

Banner Health

Front office representative supporting Banner Health’s pediatric bone marrow clinic in Tucson. Managing registration, insurance verification, scheduling, patient payments, and medical-record requests.

Posted 8/11/2026part-timeTucson • Arizona • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient financial services, including insurance verification, payment collection, and appointment scheduling. Strong communication skills facilitate effective interactions with patients, families, and healthcare teams in a fast-paced environment.

Highest-signal resume keywords

Patient Financial Services ExperienceInsurance VerificationCash CollectionsStrong Communication SkillsOffice Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationPayment ProcessingInsurance Coverage VerificationAppointment SchedulingData EntryTransaction ReconciliationMedical Record ManagementPatient Flow CoordinationFinancial Policy ExplanationVitals and Patient History Assistance

Soft Skills

Interpersonal SkillsIndependent Decision-MakingTime ManagementProblem-SolvingAttention to Detail

Tools & Technologies

Office SoftwareWord Processing SoftwareSpreadsheet SoftwareDatabase Software

Certifications & Qualifications

High School Diploma/GEDArizona Fingerprint Clearance Card

Industry Keywords

Patient CareHealthcareInsurance Industry ProcessesFinancial ServicesBehavioral Health

About the role

Key responsibilities & impact

Greet and provide customer service to patients and families
Perform patient registration and assist with check-in, forms, intakes, scheduling, and insurance cards
Answer phones and take messages
Calculate and collect patient payments according to insurance verification and benefits
Coordinate smooth patient flow by scheduling appointments, registering patient and insurance information, obtaining signatures, and following established procedures
Verify insurance coverage, referrals, authorizations, and pre-certifications
Explain financial policies and alternative payment arrangements
Enter payments and charges, reconcile daily transactions, balance the cash drawer, and prepare bank deposits
Schedule office visits and procedures in accordance with payor plan provisions
Confirm appointments and ensure patients are prepared for visits
Address patient concerns by telephone, email, and in person
Communicate with patients, families, physician office staff, third-party payors, care teams, management, centralized services, and HIMS
Respond to medical-record requests according to policies, procedures, and applicable laws
Assist with patient flow services including escorting patients, taking vitals and patient history, assisting in treatment, distributing mail and fax information, and ordering supplies
Work independently in a fast-paced, high-volume environment while prioritizing patient care

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
One or more years of experience in patient financial services, financial services, collecting services, or insurance industry processes
Ability to manage multiple tasks simultaneously with minimal supervision and work independently
Strong interpersonal, oral, and written communication skills
Strong knowledge of common office software, word processing, spreadsheet, and database software
Ability to retain changing payor information and knowledge
Ability to make independent decisions and exercise sound judgment
Post-offer Occupational Health physical assessment, drug screen, and background check required
Arizona Fingerprint Clearance Card required at hire and throughout employment for specified Banner University behavioral-health clinical settings serving children
Work experience with the Company’s systems and processes preferred
Previous cash collections experience preferred
Additional related education and/or experience preferred

Benefits

Comp & perks

Competitive wages
Paid orientation
Flexible Schedules (select positions)
Fewer Shifts Cancelled
Weekly pay
403(b) Pre-tax retirement
Employee Assistance Program
Employee wellness program
Discount Entertainment tickets
Restaurant/Shopping discounts
Auto Purchase Plan
Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered
Potential for up to 40 hours per week