Community & Member Outreach Assistant

Banner Health

Community and Member Outreach Assistant at Banner Health assisting Medicaid members with application processes and community engagement. Requires customer service experience and event support.

Posted 7/21/2026full-timeTucson • Arizona • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in community relations and customer service, with a strong ability to assist Medicaid applicants through application processes and eligibility requirements. Proficient in communication and relationship-building, with a focus on outreach and support initiatives.

Highest-signal resume keywords

Community Relations ExperienceCustomer Service SkillsBilingual Skills (English/Spanish)Event Support ExperienceBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Oral CommunicationExcellent Written CommunicationListening SkillsAbility to Multi-taskTeam Collaboration

Tools & Technologies

Health-e-Arizona Plus (HEAplus) SystemOffice Suite

Certifications & Qualifications

Valid Driver’s LicenseProof of Car Insurance

Industry Keywords

MedicaidEligibility RequirementsCommunity OutreachAdministrative SupportFast Paced Environment

About the role

Key responsibilities & impact

Serve as a trusted resource for Medicaid applicants by assisting individuals with completing and submitting applications through the Health-e-Arizona Plus (HEAplus) system
Guide applicants through eligibility requirements, required documentation, renewals, and benefit-related questions
Build positive relationships with applicants and community members by providing excellent customer service and education regarding available programs and resources
Conduct outbound calls to promote and support community outreach efforts, including scheduling appointments, event participation, and follow-up activities
Represent the organization at both virtual and in-person community events, engaging directly with attendees and providing information on available services
Complete administrative and tracking activities to support outreach initiatives, application assistance efforts, and departmental goals

Requirements

What you’ll need

Minimum of two years of experience in community relations, marketing, customer service, event support or health care related field
Must have ability to work evenings and weekends
Must have reliable transportation, valid driver’s license, proof of car insurance and clean driving record
Must possess excellent oral and written communication, as well as listening skills
Must possess basic computer skills, including familiarity with office suite
Must be able to effectively prioritize and make sound decisions following established department policies, procedures and standards
Ability to multi-task in a fast paced environment with frequent interruptions
Must possess the ability to work cohesively in a team environment
Bilingual skills (English/Spanish) preferred

Benefits

Comp & perks

Health insurance
Paid time off
Flexible work arrangements
Professional development opportunities
Employee wellness programs