Front Desk Representative, Gastroenterology

Banner Health

Customer Experience Representative coordinating patient flow and handling registrations and financial guidance. Working in a high-volume environment requiring strong interpersonal skills and insurance knowledge.

Posted 7/15/2026full-timeMesa • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient financial services, including insurance verification and appointment scheduling, while effectively managing multiple tasks and maintaining strong communication with patients and healthcare providers.

Highest-signal resume keywords

Patient Financial Services KnowledgeInsurance VerificationAppointment SchedulingInterpersonal Communication SkillsOffice Software Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient RegistrationInsurance Coverage VerificationFinancial GuidanceMedical Record ManagementMulti-tasking

Soft Skills

Interpersonal SkillsOral CommunicationWritten CommunicationIndependent Work

Tools & Technologies

Word Processing SoftwareSpreadsheet SoftwareDatabase Software

Industry Keywords

Patient Flow ProcessMedical Services ReimbursementReferrals and AuthorizationsState and Federal Laws

About the role

Key responsibilities & impact

Coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures
Verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts
Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws
Schedules office visits and procedures within the medical practice(s) and external practices as necessary

Requirements

What you’ll need

High school diploma/GED or equivalent working knowledge
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently
Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required

Benefits

Comp & perks

Comprehensive benefit package
Health insurance
401(k) matching
Flexible working hours
Paid time off