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Referral Specialist – Multispecialty
Banner HealthReferral Specialist coordinating patient referrals and diagnostic testing in healthcare setting. Engaging with patients and providers to ensure seamless continuity of care.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient scheduling, referral management, and effective communication within the healthcare environment. Proficient in medical terminology and knowledgeable about HIPAA regulations and insurance processes.
Highest-signal resume keywords
Patient SchedulingReferral ManagementHIPAA RegulationsCustomer ServiceEffective Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical TerminologyInsurance KnowledgeReferral TrackingAuthorization ProcessesOffice Software Proficiency
Soft Skills
Problem SolvingTime ManagementInterpersonal Skills
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
HealthcarePatient InteractionDiagnostic TestingProvider Liaison
About the role
Key responsibilities & impact- Schedules appointments for specialty physician services and diagnostic testing per provider request and communicates with the patient on a timely basis for all scheduling requirements
- Acts as a liaison between patients, providers and staff members for patients’ referral and follow up needs
- Provides all pertinent clinical information needed for the payor authorization, the facility or specialist prior to the services being rendered
- Tracks and manages all referrals by monitoring outstanding referrals at 30/60/90 day intervals
- Applies knowledge of medical terminology and maintains up to date knowledge of insurance environment
- Collaborates with outside referral sources and other community resources
Requirements
What you’ll need- High school diploma/GED or equivalent working knowledge
- 1 year of direct patient interaction/experience in a medical, insurance, or healthcare related industry
- Knowledge of HIPAA regulations
- Strong customer service focus and willingness to problem solve
- Effective verbal and written communication skills and the ability to manage competing priorities
- Must be proficient with commonly used office software
Benefits
Comp & perks- Comprehensive benefit package for all benefit-eligible positions
- Health Insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities