Clinical Service Desk Analyst I

Banner Health

Clinical Service Desk Analyst providing remote EHR support for Banner Health. Supporting providers, nurses, and staff using Cerner Millennium systems.

Posted 6/30/2026full-timeRemote • Arizona, California, Colorado, Nevada, New York, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $34 - $56 per hourWebsite

Tech Stack

Tools & technologies

C++

About the role

Key responsibilities & impact

Provide IT Clinical Application customer support expertise for EHR and related clinical applications
Answer, log and resolve customer issues and provides supplemental training via a centralized, remote call center structure
Collaborate closely with other IT Clinical Application, Education, and IT teams to identify, investigate, track, and resolve project, system or application issues ensuring the solution is timely and of acceptable quality
Maintain up-to-date knowledge of trends and advances in the field of Healthcare IT, as well as new developments in computer hardware and software technology
Perform Advocate functions to ensure technology solutions support patient care standards and outcomes
Utilize existing technology in a manner which promotes maintenance of patient safety and confidentiality.

Requirements

What you’ll need

Minimum of 3 years of Banner Cerner EHR experience (such as a “super user”)
Excellent communication/troubleshooting skills
Knowledge and experience equivalent to completion of a bachelor’s degree in computer science or related business discipline or clinical position license or certification in a clinical healthcare setting or at least 2 years working in a clinical environment and/or providing technical support for clinical applications
Applicable certifications and/or licensures, including but not limited to: RN/LPN; Certified PACS Associate (CPAS); PT/OT; RT; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Associate in Risk Management (ARM); Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC)

Benefits

Comp & perks

Competitive wages
Paid orientation
Flexible Schedules (select positions)
Fewer Shifts Cancelled
Weekly pay
403(b) Pre-tax retirement
Employee Assistance Program
Employee wellness program
Discount Entertainment tickets
Restaurant/Shopping discounts
Auto Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

EHR SupportTechnical SupportClinical Application KnowledgeTroubleshootingPatient Care Standards

Soft Skills

Excellent CommunicationCollaboration

Certifications

RN/LPNCertified PACS Associate (CPAS)PT/OTRTCertified Healthcare Protection Administrator (CHPA)Certified Protection Professional (CPP)Associate in Risk Management (ARM)Registered Health Information Administrator (RHIA)Registered Health Information Technologist (RHIT)Certified Healthcare Facility Manager (CHFM)