Patient Financial Services Representative

Banner Health

Conduct registration, point of service collections, and financial counseling at Banner Health. Ensure accuracy in the registration process and maximize reimbursement while providing excellent customer service.

Posted 5/15/2026part-timeMesa • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement.
Document all facets of the registration process and meet accuracy goals as determined by management.
Collect payments and meet regular collection targets as determined by management.
Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service.
Perform financial counseling when appropriate.
Verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services.
Collects patient responsibility based on estimates at the time of service.

Requirements

What you’ll need

Must have availability to work Monday-Friday, typically 8am-5pm
Work experience with the Company’s systems and processes is preferred
Previous cash collections experience is preferred
Additional related education and/or experience preferred

Benefits

Comp & perks

Competitive wages
Paid orientation
Flexible Schedules (select positions)
Fewer Shifts Cancelled
Weekly pay
403(b) Pre-tax retirement
Employee Assistance Program
Employee wellness program
Discount Entertainment tickets
Restaurant/Shopping discounts
Auto Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

registration processpoint of service collectionspayment collectionfinancial counselingeligibility verificationauthorization submissioncustomer issue resolution

Soft Skills

customer serviceaccuracyproblem-solving