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Banner Health

Senior Conversation and Content Design Program Manager

Banner Health

. Understand the needs of the people served and inform design of conversations .

Posted 5/7/2026full-timeArizona • 🇺🇸 United StatesSenior💰 $50 - $84 per hourWebsite

About the role

Key responsibilities & impact
  • Understand the needs of the people served and inform design of conversations
  • Establish content and conversation design principles and standards
  • Work across Scrum Teams to deliver and refine digital interactions
  • Prototype conversational flows and iterate user interfaces toward measurable success
  • Partner with researchers and product teams to inform continuous improvement

Requirements

What you’ll need
  • Bachelor degree in related field or equivalent experience
  • 4+ years of experience in Content Design
  • 2+ years of experience leading Content Design
  • 2+ years designing content using A.I.
  • Demonstrated storytelling and influencing skills
  • Experience with design of A.I. enabled experiences (i.e., Large Language Models)
  • Knowledge of A.I. aligned to methodologies such as the Double Diamond, Agile and Scrum

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
  • Remote work options

ATS Keywords

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Hard Skills & Tools
Content DesignA.I. DesignPrototypingUser Interface DesignConversational FlowsLarge Language ModelsAgileScrumDouble Diamond Methodology
Soft Skills
StorytellingInfluencing
Certifications
Bachelor's Degree