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BSS Provider Experience Representative, Health Plans, Call Center
Banner HealthBSS Provider Experience Representative answering provider inquiries at Banner Health. Delivering customer service in a fast-paced hybrid environment in Arizona.
About the role
Key responsibilities & impact- Take inbound calls answering questions from providers and their staff members
- Provide excellent customer service and satisfaction with a goal of first call resolution
- Receive, document, research and respond to provider inquiries and escalated calls
- Work cohesively with appropriate parties to ensure delivery of outstanding customer service
- Identify and resolve managed care issues concerning claims, contract interpretation, utilization management
- Assist internal departments in resolving provider appeals
Requirements
What you’ll need- At least 3+ years of high-volume call center experience
- At least 3+ years of healthcare experience, including knowledge of billing, coding, medical claims
- Must live in Tucson or Phoenix area
Benefits
Comp & perks- Competitive wages
- Paid orientation
- Flexible Schedules (select positions)
- Fewer Shifts Cancelled
- Weekly pay
- 403(b) Pre-tax retirement
- Resources for living (Employee Assistance Program)
- MyWell-Being (Wellness program)
- Discount Entertainment tickets
- Restaurant/Shopping discounts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
billingcodingmedical claimsmanaged careclaims resolutioncontract interpretationutilization management
Soft Skills
customer servicefirst call resolutioncommunicationproblem-solvingcollaboration