Banner Health

BSS Provider Experience Representative, Health Plans, Call Center

Banner Health

full-time

Posted on:

Location Type: Hybrid

Location: Tucson • Arizona • United States

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About the role

  • Take inbound calls answering questions from providers and their staff members
  • Provide excellent customer service and satisfaction with a goal of first call resolution
  • Receive, document, research and respond to provider inquiries and escalated calls
  • Work cohesively with appropriate parties to ensure delivery of outstanding customer service
  • Identify and resolve managed care issues concerning claims, contract interpretation, utilization management
  • Assist internal departments in resolving provider appeals

Requirements

  • At least 3+ years of high-volume call center experience
  • At least 3+ years of healthcare experience, including knowledge of billing, coding, medical claims
  • Must live in Tucson or Phoenix area
Benefits
  • Competitive wages
  • Paid orientation
  • Flexible Schedules (select positions)
  • Fewer Shifts Cancelled
  • Weekly pay
  • 403(b) Pre-tax retirement
  • Resources for living (Employee Assistance Program)
  • MyWell-Being (Wellness program)
  • Discount Entertainment tickets
  • Restaurant/Shopping discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billingcodingmedical claimsmanaged careclaims resolutioncontract interpretationutilization management
Soft Skills
customer servicefirst call resolutioncommunicationproblem-solvingcollaboration