Senior Director, Telehealth Operations
Banner Health
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona • United States
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About the role
- Producing desired results associated with service excellence, quality clinical outcomes, and financial integrity for the Banner Telehealth Network
- Accountability for growth spanning multiple clinical programs
- Providing leadership in the development, implementation, and oversight of standards, systems, policies, and procedures in alignment with the organization’s strategic initiatives
- Serving as the primary advisor to the organization’s senior management team on matters related to designated operations
- Promoting high performance expectations for the leadership/management team consistent with the aim of improving the experience of care, quality of care and efficiency of care
- Directing and overseeing financial stewardship with an emphasis on providing efficient utilization of resources (maximizing operating margin) and making appropriate financial decisions for designated operations
- Maintaining a service excellence and healing culture with high expectations established for positive stakeholder experiences
- Developing and maintaining positive relations with physicians, employees, patients, families, regulatory agencies, contractors, and other applicable parties
- Providing leadership and actively participating in the development and implementation of strategic, tactical, program and operational planning
- Implementing a Patient Safety Plan
- Conducting routine employee forums to inform and keep abreast of the issues that employees are facing
- Leadership responsibility for multi-facility performance and operations of the designated operations
- Overall budgetary responsibility for the administrative functions
Requirements
- Master’s degree level of knowledge in management, preferably healthcare administration preferred
- five or more years of increasingly responsible administrative leadership experience in an integrated healthcare environment or large multi-operational, complex environment
- applicable certifications and/or licensures, including but not limited to: RN; MD or DO; Driver’s License; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management (ARM); CPA; SPHR; Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Facility Manager (CFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC); JD from an American Bar Association accredited school; admission to a State Bar Association
- Proven track record of partnering with physicians to achieve desired organizational outcomes
- Proven experience in leading fiscally sound, profitable, efficient, and responsible healthcare operations
- Strong financial and business acumen, including a keen understanding of operational and financial measures that define success, as well as budgeting and forecasting methodologies, including working knowledge of capital planning and capital investment practices
- Knowledge of emerging trends in quality and patient safety
- Skilled in coaching and developing direct reports and/or other employees that results in enhanced performance outcomes; setting and pursuing aggressive priorities and goals that demonstrate a strong commitment to overall organizational success; effectively allocating resources in order to accomplish goals and objectives; quickly assessing and assimilating facility and industry financial dynamics in order to act quickly and appropriately to changing environmental factors; negotiating win-win scenarios with outside vendors/partners while representing the facility and organization in the best possible light; developing collaborative and positive relationships with medical staff, employees, volunteers, the community, and/or other applicable parties; measuring and managing work outputs.
- Excellent human relations, organizational and communication skills are essential.
Benefits
- option to participate in a variety of health, financial, and security benefits
- Management Incentive Program as part of your Total Rewards package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial stewardshipbudgetingforecastingcapital planningcapital investment practicespatient safetyquality improvementoperational planningadministrative leadershiphealthcare operations
Soft Skills
leadershipcommunicationorganizational skillshuman relationscoachingrelationship buildingnegotiationresource allocationperformance managementstrategic thinking
Certifications
RNMDDOCertified Healthcare Protection Administrator (CHPA)Certified Protection Professional (CPP)Chartered Property Casualty Underwriter (CPCU)Associate in Risk Management (ARM)CPASPHRRegistered Health Information Administrator (RHIA)