Banner Health

Community and Member Outreach Assistant

Banner Health

full-time

Posted on:

Location Type: Hybrid

Location: Tucson • Arizona • United States

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About the role

  • Act as a primary guide for Medicaid members and the local community to help them apply for Medicaid and understand their benefits and eligibility.
  • Serve as a friendly and accessible resource, fostering deep connections with members during every interaction.
  • Coordinate and manage community events across our service areas, handling everything from logistical setup/cleanup to engaging directly with attendees.
  • Support departmental goals through outbound calls and administrative tasks to ensure our members stay connected to the care and resources available to them.

Requirements

  • Minimum of two years of experience in community relations, marketing, customer service, or healthcare related field with one year experience in a healthcare environment.
  • Bilingual in English and Spanish highly preferred.
  • Must have reliable transportation, valid driver’s license, proof of car insurance, and clean driving record.
  • Must have knowledge of AHCCCS and/or CMS regulations.
  • Must possess knowledge of HP CRM & IDX.
  • Requires good oral and written communication, as well as listening skills to effectively interact pleasantly and calmly.
  • Must possess basic computer skills, including familiarity with office suite.
  • Ability to multi-task in a fast-paced environment with frequent interruptions.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community relationsmarketingcustomer servicehealthcare experienceknowledge of AHCCCSknowledge of CMS regulationsHP CRMIDXbasic computer skillsoffice suite familiarity
Soft Skills
oral communicationwritten communicationlistening skillsinterpersonal skillsmulti-taskingorganizational skillscalm demeanorfriendly interactionresourcefulnesscommunity engagement