Community and Member Outreach Assistant
Banner Health
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
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Salary
💰 $23 - $35 per hour
About the role
- Act as a primary guide for Medicaid members and the local community to help them apply for Medicaid and understand their benefits and eligibility
- Serve as a friendly and accessible resource, fostering deep connections with members during every interaction
- Coordinate and manage community events across our service areas, handling everything from logistical setup/cleanup to engaging directly with attendees
- Support departmental goals through outbound calls and administrative tasks to ensure our members stay connected to the care and resources available to them
- Collaborate with key internal departments and external clients to ensure members receive continued access to care
- Establish and maintain relationships with community partners
- Act as a liaison with state AHCCCS and local county and state agencies
Requirements
- Minimum of two years of experience in community relations, marketing, customer service or health care related field
- One year experience in a health care environment
- Must have reliable transportation, valid driver’s license, proof of car insurance and clean driving record
- Must have knowledge of AHCCCS and/or CMS regulations
- Must possess knowledge of HP CRM & IDX
- Requires good oral and written communication, as well as listening skills to effectively interact pleasantly and calmly
- Must possess basic computer skills, including familiarity with office suite
- Must be able to effectively prioritize and make sound decisions following established department policies, procedures and standards
- Ability to multi-task in a fast paced environment with frequent interruptions
- Must possess the ability to work cohesively in a team environment
- Bilingual skills (English/Spanish) preferred
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
community relationscustomer servicehealth care experienceAHCCCS knowledgeCMS regulations knowledgeHP CRMIDXbasic computer skillsoffice suite familiaritybilingual (English/Spanish)
Soft Skills
oral communicationwritten communicationlistening skillsprioritizationdecision makingmulti-taskingteamworkrelationship buildinginterpersonal skillscalm demeanor
Certifications
valid driver’s licenseproof of car insurance