Central Operations Specialist

Banner Bank

Central Operations Specialist supporting retail banking systems and branch operations at Banner Bank. Providing staff training, troubleshooting, user-access administration, and process improvements.

Posted 8/4/2026full-timeRemote • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and analytical skills while effectively managing multiple projects in a high-pressure environment. Proficient in Microsoft Office and knowledgeable in federal and state banking regulations.

Highest-signal resume keywords

Customer ServiceAnalytical SkillsProblem-Solving SkillsMicrosoft Office ProficiencyKnowledge of Banking Regulations

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clerical ExperienceBank OperationsTroubleshooting PrinciplesIssue Resolution TechniquesProcess ImprovementDisaster RecoveryBusiness Continuity TestingDocumentation ReviewUser Access AdministrationJHA SilverLake Support

Soft Skills

Organizational SkillsAttention to DetailEffective CommunicationAbility to Work IndependentlyProject Management

Tools & Technologies

Function-Specific SystemsBannerNet

Industry Keywords

Retail BankingFederal RegulationsState RegulationsDeposit Accounts

About the role

Key responsibilities & impact

Work in a specific operations function and perform function-specific day-to-day operations tasks
Provide exceptional customer service
Support branches through review and documentation of multiple critical functions
Provide Bank staff with training
Respond to inquiries on complex procedures, applications, and access
Support specific retail operational areas and administer function-specific systems
Administer function-specific user access for related applications
Assist with Disaster Recovery/Business Continuity testing and real event tactical team activities
Participate in critical, bankwide problem-solving projects
Analyze user feedback and recommend support process improvements
Evaluate documented resolutions and analyze trends to prevent repeated problems
Identify and implement process improvements
Assist in the annual JHA SilverLake release, including updates or defect review, testing, training documentation, and support
Post updates to BannerNet to assist in problem resolution
Comply with policies, procedures, security requirements, and government regulations

Requirements

What you’ll need

High school diploma required; equivalent combination of education and experience may be considered
0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required
Excellent customer service, analytical, and problem-solving skills
Proven organizational skills and attention to detail
Ability to manage multiple projects simultaneously and meet critical deadlines
Ability to prioritize and execute tasks in a high-pressure environment
Effective written and verbal communication skills
Ability to work independently with little direct supervision
Proven experience with troubleshooting principles/methodologies and issue resolution techniques
Proficient in advanced aspects of Microsoft Office and able to quickly learn and adapt to new technologies
Knowledge of federal and state laws and regulations relating to deposit accounts and bank operations

Benefits

Comp & perks

Incentive and commission compensation may be awarded for eligible roles
Comprehensive employee benefits, including medical, dental, vision, LTD, STD and life
Paid vacation time
Sick time
Personal days
Paid volunteer time
11 company paid holidays
401k with up to 4% match and immediate vesting
Tuition reimbursement up to $5,250 annually (minimum service requirement)