Collections Counselor II
Banner Bank
full-time
Posted on:
Location Type: Hybrid
Location: Spokane • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $26 per hour
Job Level
JuniorMid-Level
About the role
- Responsible for all collection activity on assigned accounts. Collect accounts in a manner to maintain delinquency at acceptable levels and keep loan losses to a minimum.
- Responsible for completing recommendation forms for all accounts assigned and monitor accounts to see that the Risk Ratings are accurate on an ongoing basis.
- Responsible for making recommendations for repossession, foreclosure, suit, and other major collection activities. Make recommendations for charge-off and future collection activity.
- Responsible for handling bankrupt accounts including all correspondence and reporting to the Bankruptcy Court.
- Responsible for all communications with borrowers regarding collection activity including late notices, collection letters, demand letters, etc.
- Monitor charged-off loans and Bankcards and provide monthly reporting.
- Prepare and distribute all reports related to collections.
- Responsible for ensuring all collection activities comply with policies, procedures, security requirements, and government regulations.
Requirements
- 2 or more years of experience in collections
- High School Diploma/G.E.D.
- Possess a basic knowledge of consumer and small business loans and credit cards.
- Possess general office skills including proficiency in Microsoft Office.
- Demonstrate good verbal and written communication skills.
- Possess strong sales ability to tactfully resolve delinquent accounts.
- Possess excellent organizational skills.
- Knowledge of federal and state laws and regulations relating to consumer & small business lending and credit cards.
Benefits
- Targeted starting hourly range (based on experience): $21.99-$25.87
- Incentive and commission compensation may be awarded for eligible roles
- Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
- Paid vacation time, sick time and 11 company paid holidays
- 401k (with up to 4% match)
- Tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionsrisk ratingsrepossessionforeclosurebankruptcy handlingreportingconsumer loanssmall business loanscredit cardsMicrosoft Office
Soft skills
verbal communicationwritten communicationsales abilityorganizational skills
Certifications
High School DiplomaG.E.D.