bankraft

Technical Account Manager, TAM

bankraft

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • You manage our online shop clients and act as the central contact for all operational and project-related matters
  • You communicate confidently and provide transparent decision-making information
  • You ensure close and structured communication with internal and external stakeholders, especially Product Owners, developers, project managers, UI/UX designers and management
  • You assess new requirements with the team for feasibility, obtain estimates and proposals, structure them for further planning and coordinate between the Product Owner and our internal development team
  • You maintain the backlog in Jira, prioritize and plan sprints together with the client's Product Owner
  • You prepare regular meetings (weeklies, standing meetings), lead them and document decisions and open questions
  • You organize the entire release and deployment planning across Develop, Staging and Production and monitor the quality of delivered features
  • You conduct tests and approvals, coordinate QA with our dev team and release deployments to the client
  • You are responsible for overseeing monthly budget, effort, sprint capacities and monthly reporting
  • You contribute ideas for the further development of the shops, identify optimization and expansion measures and support the prioritization of new features

Requirements

  • Several years of professional experience in account or project management of digital products, ideally in e‑commerce or an agency environment
  • Very good experience with shop systems (preferably Shopware) and an understanding of typical e‑commerce processes
  • Strong communication skills, enjoyment of working with people and a professional demeanor with both external and internal contacts
  • Experience working with Jira, backlog management, ticketing and sprint planning
  • Basic technical understanding of connected systems such as ERP, PIM, CRM and their roles in the e‑commerce ecosystem
  • Experience orchestrating releases and QA processes
  • Structured, reliable working style and the ability to present complex topics in a customer-understandable way
  • Team player, sense of responsibility and enthusiasm for continuous improvement
  • German and English, both written and spoken
Benefits
  • Hybrid working – when onsite, in a beautiful centrally located office at Rosenthaler Platz
  • Flexible working hours
  • Company pension scheme
  • Training and development opportunities
  • JobRad (company bike)
  • Deutschlandticket (public transport pass)
  • Edenred employee voucher card
  • Great employee events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementbacklog managementsprint planningrelease managementquality assurancee-commerce processesShopwareERP systemsPIM systemsCRM systems
Soft skills
strong communication skillsteam playerstructured working stylereliable working styleability to present complex topicssense of responsibilityenthusiasm for continuous improvement