Call Center Representative

BankFirst Financial Services

Call Center Representative providing customer service and technical assistance to bank employees with support in a Call Center Environment.

Posted 6/10/2026full-timeHattiesburg • Mississippi • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

To provide both internal and external assistance and excellent service to customers and employees through a Call Center Environment.
Provide technical assistance and support for incoming calls and issues related to computer systems, software, and hardware to other bank employees (customers).
Perform remote troubleshooting and determine the best solution based on the issue and details provided by customers.
Update internal training documentation, as needed.
Ask questions to determine the nature of the problem.
Assist customers with Online Banking, Debit Cards, Credit Cards, and other account related questions.
Position requires a mix of technical and customer service skills.
Must be able to communicate effectively to understand the problem and explain its solution.
Must portray a friendly and positive attitude during phone conversations.
Other duties as may be assigned by other IT department managers.

Requirements

What you’ll need

Associates or Bachelor's Degree in IT related field or equivalent work experience preferred.
Experience in Direct Customer Service.
Previous Banking experience with a knowledge of Banking Systems preferred. EOE, including disability/vets

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account BankFirst Financial Services Website LinkedIn All Job Openings 201 - 500 employees Founded 1888 🏦 Banking 💸 Finance 💰 $6.2M Grant on 2023-05 Banking
Finance <BankFirst Financial Services> BankFirst Financial Services is a regional FDIC-insured bank headquartered in the Southeastern United States that provides a broad range of retail and commercial banking products and services. It offers personal checking and savings, mortgages, auto and personal loans, business checking and treasury management, merchant card processing, SBA and commercial lending, and wealth management. The bank emphasizes local decision-making with community-focused branches across Alabama and Mississippi and highlights digital banking features like mobile deposits, e-statements, and video teller machines. Call Center Representative Job not on LinkedIn 🔥 1 hour ago 🏢 Hattiesburg – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
To provide both internal and external assistance and excellent service to customers and employees through a Call Center Environment.
Provide technical assistance and support for incoming calls and issues related to computer systems, software, and hardware to other bank employees (customers).
Perform remote troubleshooting and determine the best solution based on the issue and details provided by customers.
Update internal training documentation, as needed.
Ask questions to determine the nature of the problem.
Assist customers with Online Banking, Debit Cards, Credit Cards, and other account related questions.
Position requires a mix of technical and customer service skills.
Must be able to communicate effectively to understand the problem and explain its solution.
Must portray a friendly and positive attitude during phone conversations.
Other duties as may be assigned by other IT department managers. 🎯 Requirements
Associates or Bachelor's Degree in IT related field or equivalent work experience preferred.
Experience in Direct Customer Service.
Previous Banking experience with a knowledge of Banking Systems preferred. EOE, including disability/vets Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical assistanceremote troubleshootingcomputer systemssoftware supporthardware supportOnline BankingDebit CardsCredit Cardsbanking systems

Soft Skills

customer serviceeffective communicationproblem-solvingfriendly attitudepositive attitude

Certifications

Associates DegreeBachelor's Degree