Technology Compliance and Operational Risk Manager

Bank of America

Technology Compliance and Operational Risk Manager overseeing AI and operational risk for Bank of America’s Global Technology platforms. Advising leaders, monitoring controls, and driving regulatory issue remediation.

Posted 8/21/2026full-timeChicago • Illinois, New Jersey, North Carolina, Texas • 🇺🇸 United StatesSeniorLead💰 $97,200 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Compliance and Operational Risk Management, with a strong focus on AI and Generative AI risk oversight. Proficient in data analysis, risk reporting, and the implementation of Global Compliance policies and technology controls.

Highest-signal resume keywords

AI And Generative AI Risk ExpertiseTechnology Controls And Operational Risk Management ExperienceData Analysis And Risk Reporting CapabilitiesGlobal Compliance & Operational Risk Program ExperienceChange Management And Lifecycle Governance Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk AssessmentRegulatory ComplianceOperational Risk ManagementData AnalysisRisk ReportingAI Platform OperationsMonitoring And Alert ManagementProcess Risk AssessmentRoot-Cause AnalysisRegulatory Inquiry Response

Soft Skills

Executive EngagementConstructive ChallengeTrust BuildingEffective PartnershipClear Communication

Tools & Technologies

Data Analysis ToolsRisk Management Reporting ToolsAI ToolsMonitoring ToolsIssues Management Tools

Certifications & Qualifications

Regulatory Examination/Registration (Depending On Jurisdiction)

Industry Keywords

Financial ServicesComplianceOperational RiskTechnology RiskGlobal Technology PoliciesCybersecurityIT GovernanceSecond Line Of DefenseThird Line Of DefenseRegulated Sector

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Execute second line of defense compliance and operational risk oversight for Front Line Units, Control Functions, and/or third parties
Ensure Global Compliance Enterprise Policy, Operational Risk Management Enterprise Policy, Compliance and Operational Risk Management Program, and Standard Operating Procedures are implemented
Identify, challenge, escalate, and mitigate risks in a timely manner
Provide oversight and challenge for Global Operations Technology and Client Data Platforms and Enterprise Risk and Finance Technology
Assess risks and effectiveness of Front-Line Unit processes and controls for compliance with applicable laws, rules, and regulations
Respond to regulatory inquiries, audits, and examinations
Provide independent compliance and operational risk oversight of Front-Line Unit or Control Function performance and related third-party/vendor relationships
Identify and escalate problems and drive root-cause remediation actions
Conduct monitoring and independent reviews of Front-Line Units
Monitor process, risk, control, and metric inventories for risk appetite and limits
Report compliance or regulatory violations
Assist in developing independent risk management reporting for country/regional governance and management routines
Analyze and interpret laws, rules, and regulations to advise stakeholders and manage risks
Review and challenge process, risk, Single Process Inventory, and Risk and Control Self-Assessment themes and trends
Monitor the regulatory environment for changes applicable to areas of coverage
Monitor and assess adherence to Global Technology policies and standards
Perform inline reviews of ITGPST issue management activities, including remediation of regulatory issues
Work with senior leaders across Global Technology and Risk to influence decisions on AI technology risk
Help define risk management approaches for AI, accessibility, and developer enablement

Requirements

What you’ll need

Minimum of seven years of relevant experience
May require regulatory examination/registration or certification, depending on jurisdiction and role
AI and Generative AI risk expertise
AI platform operations and monitoring experience
Technology controls and operational risk management experience
Observability, monitoring, and alert management understanding and tool experience
Change management and lifecycle governance expertise
Data analysis and risk reporting capabilities
Experience with cloud and AI platforms
Compliance, Operational Risk, or Technology Risk experience
Proven background in risk-related disciplines
Strong experience with the Global Compliance & Operational Risk program from a 1st or 2nd line perspective
Ability to translate complex risk concepts into clear, actionable guidance
Ability to engage at the executive level and shape outcomes
Ability to leverage AI tools and data to inform risk assessments and drive decision-making
Familiarity with GCOR programs, Global Technology policies, processes and risks
Skill in identifying, assessing, and remediating operational risks and issues
Proficiency in generating actionable insights through data analysis and reporting tools
Ability to build trust, challenge constructively, and partner effectively across the enterprise
Bachelor’s Degree in a related field (desired)
Experience in financial services and/or a similarly regulated sector (desired)
Second or third line of defense experience or experience in a business risk and controls role (desired)
Strong familiarity with the Global Compliance & Operational Risk program and related tools/applications (desired)
Familiarity with technology controls, cybersecurity, and IT Governance (desired)
Familiarity with Global Technology policies and standards (desired)
Familiarity with technology support functions, relevant regulations and business risks (desired)
Familiarity with the Issues Management program and tools (desired)
Demonstrated success leading targeted assessments, audits, or regulatory exam engagements, including authoring responses, report outs and observations (desired)
Proficiency in analysis, reporting and related applications (desired)

Benefits

Comp & perks

In-office culture supporting collaboration, engagement, and career development
Opportunities to learn, grow, and make an impact
Annual discretionary incentive plan eligibility
Industry-leading benefits
Paid time off
Resources and support to contribute to business and community impact