Relationship Banker, Bilingual Mandarin

Bank of America

Relationship Banker serving Brooklyn clients at Bank of America financial centers. Educating clients on self-service banking, processing cash transactions, and connecting them with financial solutions.

Posted 8/16/2026full-timeBrooklyn • New York • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client engagement and education on self-service banking resources, with a strong focus on cash transaction processing and relationship building. Proficient in managing financial center operations while adhering to established guidelines and regulations.

Highest-signal resume keywords

Bilingual MandarinCash Handling ExperienceFinancial Services ExperienceEffective Communication SkillsCritical-Thinking Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash Transaction ProcessingMobile BankingOnline BankingATM TransactionsSales ExperienceTime ManagementProblem-Solving

Soft Skills

Relationship BuildingEnthusiasmMotivationCollaborationAdaptability

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Financial GoalsRisk CultureOperational ExcellenceClient ExperienceGuidelines and Regulations

About the role

Key responsibilities & impact

Engage clients in the lobby and educate them on self-service banking resources
Assist clients with mobile banking, online banking, and ATM transactions
Accurately and efficiently process cash transactions
Conduct deep conversations to understand clients’ financial and life priorities
Connect clients with solutions meeting their financial goals
Execute the bank’s risk culture and pursue operational excellence
Build relationships with clients to meet financial needs
Follow established processes, guidelines, laws, and regulations
Partner with small business, lending, and investment experts
Manage financial center traffic, appointments, and outbound calls
Drive the client experience
Manage cash responsibilities

Requirements

What you’ll need

Bilingual Mandarin required
Enthusiastic, highly motivated self-starter with strong work ethic and focus on results
Ability to collaborate effectively and build strong relationships
Passion, commitment, and drive to improve clients’ financial lives
Confidence identifying solutions for new and existing clients
Effective and confident communication skills; comfortable engaging all clients
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on ATM, online banking, and mobile banking transactions
Strong critical-thinking and problem-solving skills
Ability to follow established processes, guidelines, laws, and regulations
Efficient time and capacity management
Must be able to work weekends and/or extended hours
Must be able to travel to any financial center within a reasonable distance
Minimum high school diploma, GED, secondary school, or equivalent
Desired: financial services experience and industry knowledge
Desired: one year of successful sales experience in a salary-plus-incentive environment with individual sales goals
Desired: six months of cash-handling experience
Desired: bachelor’s degree or business-relevant associate’s degree

Benefits

Comp & perks

Base salary of $25.00–$26.77 hourly
Benefits eligible
Paid time off
Resources and support for employees
Opportunities to learn, grow, and build a career
Support for physical, emotional, and financial wellness
Affordable, competitive, and flexible benefits
In-office culture supporting collaboration, engagement, and career development