Business Control Manager – Technology Change Governance
Bank of America
full-time
Posted on:
Location Type: Office
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $178,500 per year
Job Level
SeniorLead
Tech Stack
SDLC
About the role
- Lead large-scale technology programs, driving risk mitigation and control integration across release coordination and technical delivery, while ensuring alignment with change governance standards
- Embed Enterprise Change Policy & Standard into development workflows by integrating controls within CI/CD pipelines, deployment processes, and production readiness reviews—aligned with SDLC and ITIL practices
- Collaborate across matrixed teams—including developers, product owners, QA, and control partners—to embed change management into engineering practices
- Translate technical development impacts into business-relevant change narratives for senior leadership and governance forums
- Align development priorities with strategic change objectives, balancing speed of delivery with risk and compliance
- Analyze development metrics (e.g., velocity, defect rates, deployment success) to identify change-related risks and drive process optimization
- Synthesize data from JIRA, Remedy, release notes, and change records into executive-level reporting and dashboards
- Proactively identify and resolve change-related obstacles in development cycles, ensuring readiness for production deployment
- Communicate complex technical and change scenarios through clear documentation, visuals, and stakeholder-friendly presentations
- Demonstrate commitment to excellence by embedding change controls into development practices and ensuring team preparedness
- Foster collaboration across development, operations, and governance teams to ensure seamless change execution
- Demonstrate empathy and technical insight by understanding the demands placed on development teams during high-pressure change windows, and using that awareness to improve processes, reduce friction, and support successful outcomes
- Navigate ambiguous scenarios and resolve issues quickly to meet deadlines and regulatory expectations
- Utilize tools such as MS Office, JIRA, Remedy, Adobe, SharePoint, and WebEx to manage and communicate change activities
- Demonstrate deep understanding of the Global Technology organization, including architecture standards, development practices, and governance structures
Requirements
- 7+ years of experience in software development, engineering, or technology delivery roles
- Strong understanding of SDLC, Agile methodologies, ITIL practices and enterprise change management frameworks
- Proven ability to lead cross-functional technology teams and influence outcomes in a matrixed environment
- Excellent communication and presentation skills, with the ability to tailor messaging to technical and executive audiences
- Strategic thinker with a bias for action and a passion for operational excellence.
Benefits
- This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software developmentengineeringchange managementSDLCAgile methodologiesITIL practicesprocess optimizationdevelopment metricsrisk mitigationcontrol integration
Soft skills
communication skillspresentation skillscollaborationstrategic thinkinginfluenceempathyproblem-solvingadaptabilityleadershipoperational excellence