Bank of America

Merchant Services Production Support Engineer

Bank of America

full-time

Posted on:

Location Type: Hybrid

Location: Pennington • New Jersey • 🇺🇸 United States

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Salary

💰 $100,800 - $135,300 per year

Job Level

JuniorMid-Level

Tech Stack

AWSAzureCloudHerokuJavaLinuxOraclePythonSplunkSQL

About the role

  • Supports critical Merchant Services Authorization applications
  • Providing front-line support to end users
  • Responding to issues related to incidents and problem management governance
  • Leading triage activities on business impacting incidents
  • Ensures compliance with incident and problem management policies
  • Serves as a focal point for customer experience
  • Restoring complex production incidents under tight Service Level Agreements
  • Pursuing root cause and problem resolution with respect to Application Infrastructure
  • Facilitates deployment of technical solutions by developing templates and automation
  • Embraces a culture of innovation and continuous improvement

Requirements

  • Strong understanding of AI technology and experience in building AI tools
  • 2 years’ experience in the payment technology industry.
  • Strong knowledge of Cloud technology in AWS, Azure and Heroku methodologies.
  • 2 years working into a production environment with Change management technology experience.
  • Working knowledge of Java, Oracle, Linux, SQL/ Splunk.
  • Very strong communication and documentation skills.
  • Ability to work under high intense pressure, exhibiting technical troubleshooting and effective triage skills.
  • 2 years’ experience with monitoring and alerting Dashboards and tools, such as AppDynamics, Splunk, Interscope.
  • 2 years’ experience in automating reporting tasks using Shell scripts or python scripts.
Benefits
  • Industry-leading benefits
  • Access to paid time off
  • Resources and support to our employees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AI technologyCloud technologyAWSAzureHerokuJavaOracleLinuxSQLShell scripts
Soft skills
communication skillsdocumentation skillstechnical troubleshootingeffective triage skillsability to work under pressure