Identity and Access Management (IAM) Security Administration Specialist, Client Services Experience Required

Bank of America

IAM security specialist advising Bank of America clients on access governance, risk, and security controls. Supporting access reviews, remediation, audits, and scalable IAM services.

Posted 8/4/2026full-timeBoston • District of Columbia, Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $78,200 - $136,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Identity and Access Management (IAM) with a strong focus on access governance, security controls, and risk assessment. Proven ability to educate clients, manage stakeholder relationships, and drive compliance with information security policies.

Highest-signal resume keywords

Identity And Access Management (IAM)Access Request ManagementSecurity Point Of Contact ActivitiesRisk AssessmentInformation Security Controls

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Access GovernanceAccess ReviewsEntitlement RecertificationIdentity GovernanceControl Issue ResolutionProcess ImprovementAutomationProcess OptimizationClient Self-Service

Soft Skills

Customer ServiceCommunicationStakeholder ManagementAnalytical ThinkingProblem-Solving

Industry Keywords

Information Security PoliciesRegulatory RequirementsCompliance ActivitiesCross-Functional CollaborationEmerging Risks

About the role

Key responsibilities & impact

Serve as a primary IAM advisor and escalation point for internal clients
Provide guidance on access management, access governance, and security control processes
Educate clients on IAM policies, standards, procedures, and best practices
Partner with business and technology teams to identify, assess, and mitigate information security risks
Support Access Request Management, access reviews, entitlement recertification, SPOC activities, identity governance, entitlement oversight, access remediation, and control issue resolution
Analyze client issues and provide effective solutions
Identify emerging risks, control gaps, and process improvement opportunities
Develop relationships with business partners, application teams, control owners, and risk management organizations
Drive adherence to information security policies, standards, and procedures
Support audit, regulatory, and compliance activities with documentation and evidence
Identify automation, process optimization, and client self-service opportunities
Contribute to strategic IAM initiatives that improve service effectiveness, efficiency, and scalability

Requirements

What you’ll need

3+ years of IAM experience
Strong understanding of Identity and Access Management concepts, processes, and controls
Experience supporting Access Request Management, Access Reviews, Security Point of Contact activities, Role Based Access, and related access governance
Excellent customer service, communication, and stakeholder management skills
Ability to educate clients and influence positive security outcomes through consultation and problem-solving
Strong analytical and critical thinking capabilities
Ability to assess risk and develop practical solutions aligned with enterprise security standards
Experience working with cross-functional technology, risk, audit, and business teams
Knowledge of information security controls, governance, and regulatory requirements
Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and client focus

Benefits

Comp & perks

Competitive and flexible benefits
Support for physical, emotional, and financial wellness
Opportunities to learn, grow, and build a career
Paid time off
Resources and support for employees
Annual discretionary incentive plan eligibility
Benefits eligibility