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Senior Business Control Specialist – Client Claims, Risk Support
Bank of AmericaSpecialist role managing client claims and risk support at Bank of America. Collaborating on legal and operational matters to mitigate risks and improve client experience.
Posted 7/25/2026full-timeJacksonville • Florida, Maryland, North Carolina, Rhode Island, Texas • 🇺🇸 United StatesSenior💰 $71,500 - $107,700 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in reviewing client claims and pre-litigation matters while applying regulatory requirements and decision criteria. Proficient in tracking and documenting credit losses, with strong analytical and problem-solving skills.
Highest-signal resume keywords
Financial Services ExperienceSeries 7 CertificationMS Excel ProficiencyRisk ManagementAnalytic Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims AssessmentDecision Criteria ApplicationDocumentation AccuracyCredit Loss TrackingRisk Management
Soft Skills
Problem SolvingCollaborationCommunication
Tools & Technologies
MS ExcelMS PowerPointMS Word
Certifications & Qualifications
Series 7
Industry Keywords
Merrill EdgeClient ClaimsPre-Litigation MattersControls Management
About the role
Key responsibilities & impact- Review and assess escalated client claims and pre‑litigation matters
- Apply established decision criteria, regulatory requirements, and historical precedent
- Partner with internal teams to proactively resolve issues
- Serve as the primary point of contact for assigned matters
- Prepare concise summaries of facts, risks, and recommendation rationale
- Own end‑to‑end tracking, documentation, and accuracy of credit losses
- Maintain accurate, up‑to‑date records and reporting for all matters
Requirements
What you’ll need- Two plus years of Financial Services experience
- Series 7
- Strong process and analytic/problem solving skills
- Advanced user of MS Excel
- Understanding of Merrill Edge clients and business
- Proficient user of MS PowerPoint and Word
- Risk, Controls and Issues Management
Benefits
Comp & perks- health insurance
- retirement plans
- paid time off
- competitive and flexible benefits