Process Quality & Control Oversight Manager

Bank of America

Business Control Manager at Bank of America leading and executing internal control discipline. Focused on operational excellence and quality assurance across various business lines.

Posted 7/25/2026full-timeBoston • Massachusetts, New Jersey, New York, Rhode Island • 🇺🇸 United StatesMid-LevelSenior💰 $104,000 - $159,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Quality Assurance (QA) methodologies, risk management, and control environments, with a strong focus on process improvement and effective communication of complex insights. Proven ability to lead teams, manage priorities, and drive cross-functional alignment to enhance governance and operational effectiveness.

Highest-signal resume keywords

Quality Assurance (QA) MethodologiesRisk Management PoliciesData Analysis ToolsProcess ImprovementExecutive-Ready Communications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

QA Testing MethodologiesTest Script DevelopmentTest Plan ExecutionSampling MethodologiesControl Environment MonitoringRisk AssessmentControl Gap IdentificationRoot Cause AnalysisGovernance Metrics ReportingProcess Performance Assessment

Soft Skills

Clear CommunicationAnalytical Problem-SolvingTeam MentoringInfluencing SkillsIndependent Operation

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft SharePointData Analysis Tools

Industry Keywords

Enterprise Risk ManagementQuality Assurance StandardsRegulatory ComplianceInternal AuditControl Effectiveness

About the role

Key responsibilities & impact

Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
Performs monitoring and testing of controls, identifying issues and control improvements for remediation
Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
Manages the performance and productivity of team members that conduct quality inspection reviews
Ensures timely execution of QA activities including control execution, case management, and results reporting
Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
Lead design, execution, and continuous improvement of enterprise QA program
Evolve scalable QA frameworks aligned to enterprise standards
Establish QA standards, governance, and review criteria
Assess and strengthen risk and control environment
Provide independent challenge and identify control gaps
Escalate risks and drive timely remediation
Lead end-to-end QA reviews across enterprise processes
Identify trends and drive simplification and standardization
Deliver reporting, dashboards, and governance metrics
Partner with process owners and governance teams
Provide guidance on best practices and remediation
Drive cross-functional alignment on standards
Lead audit/exam coordination and ensure readiness
Oversee issue tracking, resolution, and root cause analysis
Ensure sustainable corrective actions
Manage complex priorities and large-scale initiatives
Influence across lines of business
Mentor team members and elevate capability

Requirements

What you’ll need

Demonstrated ability to operate within and challenge the Single Process Inventory (SPI) environment, including Process Owner Portal (POP) and ORCIT Key Measures, to assess process performance and drive improvement actions
Experience interpreting and applying enterprise risk management policies and standards, particularly the Enterprise Process Management Policy and GCOR ORCIT Metric Policy, to inform governance and control oversight decisions
Strong risk and control background with demonstrated ability to independently challenge, debate, and escalate issues, driving resolution in line with enterprise expectations
Proven track record developing executive-ready communications and presentations that synthesize complex QA, risk, and control insights into clear, actionable messaging
Strong proficiency in QA testing methodologies, including development and execution of test scripts, test plans, sampling methodologies, and monitoring activities across process and control environments
Demonstrated experience driving process improvement within QA, testing, or risk/control environments, including identifying inefficiencies and implementing scalable solutions
Strong analytical and problem-solving capability with a track record of assessing complex issues and implementing effective, sustainable solutions
Clear and effective communicator with demonstrated ability to translate methodologies, findings, and impacts for senior stakeholders and governance forums
Proven ability to manage competing priorities and operate independently, delivering high-quality outcomes in complex, ambiguous environments
Proficiency in data analysis tools and Microsoft Office (advanced Excel, PowerPoint, SharePoint), applied to develop insights, reporting, and governance materials
Demonstrated experience across risk and control disciplines (e.g., QA, process risk and controls, internal audit, risk management, compliance), with the ability to apply cross-disciplinary perspectives to improve control effectiveness.

Benefits

Comp & perks

affordable, competitive and flexible benefits
access to paid time off