Relationship Banker – English/Spanish

Bank of America

Relationship Banker at Bank of America engaging clients in lobby for transactions. Educating clients on self-service resources like mobile and online banking.

Posted 7/25/2026full-timeMiami • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client engagement and financial solutions, with a strong focus on delivering exceptional customer experiences through effective communication and relationship-building. Proficient in managing cash transactions and adhering to regulatory guidelines while leveraging technology for banking services.

Highest-signal resume keywords

Bilingual: English And SpanishClient Relationship ManagementCash Transaction ProcessingSelf-Service Banking EducationCritical Thinking And Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash Transaction ProcessingSelf-Service Banking EducationFinancial Needs AssessmentRegulatory ComplianceTime Management

Soft Skills

Effective CommunicationRelationship BuildingEnthusiastic Self-StarterAdaptabilityResults-Oriented

Tools & Technologies

Mobile BankingOnline BankingATM

Industry Keywords

BankingFinancial ServicesClient ExperienceOperational ExcellenceRisk Culture

About the role

Key responsibilities & impact

engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM
accurately and efficiently processing cash transactions for clients as needed
having deep conversations with clients to gain in-depth knowledge of their financial and life priorities and connecting clients to solutions that meet their financial goals
executing the bank's risk culture and striving for operational excellence
building relationships with clients to meet financial needs
following established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
growing business knowledge and network by partnering with experts in small business, lending, and investments
managing financial center traffic, appointments, and outbound calls effectively
driving the client experience
managing cash responsibilities

Requirements

What you’ll need

English and Spanish Language Required
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborates effectively to get things done, building and nurturing strong relationships
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
Is confident in identifying solutions for new and existing clients based on their needs
Communicates effectively and confidently and is comfortable engaging all clients
Has the ability to learn and adapt to new information and technology platforms
Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
Applies strong critical thinking and problem-solving skills to meet clients' needs
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Efficiently manages time and capacity
Focuses on results while acting in the best interest of the client
Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance

Benefits

Comp & perks

affordable, competitive and flexible benefits