Relationship Banker

Bank of America

Relationship Banker engaging clients in the lobby to assist with financial transactions and guide them through self-service resources. Improving financial lives by connecting clients to solutions that meet their goals.

Posted 7/23/2026full-timeChicopee • Massachusetts • 🇺🇸 United StatesJunior💰 $25 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client engagement and relationship-building skills to effectively assist clients with financial transactions and solutions. Possesses a solid understanding of financial services and the ability to educate clients on banking products and self-service technologies.

Highest-signal resume keywords

Client EngagementCash Handling ExperienceFinancial Services KnowledgeSales ExperienceCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash Transactions ProcessingSelf-Service Technologies EducationFinancial Solutions IdentificationTime ManagementOperational Excellence

Soft Skills

Effective CommunicationCollaborationProblem-SolvingAdaptabilityEnthusiasm

Certifications & Qualifications

Bachelor's DegreeAssociate's Degree

Industry Keywords

Financial GoalsRisk CultureClient ExperienceLendingInvestments

About the role

Key responsibilities & impact

Engaging clients in the lobby to educate and assist with transactions through self-service resources
Accurately and efficiently processing cash transactions for clients
Having deep conversations with clients to connect them to solutions that meet their financial goals
Executes the bank's risk culture and strives for operational excellence
Builds relationships with clients to meet their financial needs
Follows established processes and guidelines to adhere to all laws and regulations
Grows business knowledge by partnering with experts in lending and investments
Manages financial center traffic, appointments, and outbound calls effectively
Drives the client experience

Requirements

What you’ll need

Is an enthusiastic, highly motivated self-starter with a strong work ethic
Collaborates effectively to get things done
Displays passion, commitment and drive to deliver an experience that improves clients’ financial lives
Is confident in identifying solutions for clients based on their needs
Communicates effectively and confidently
Has the ability to learn and adapt to new information and technology platforms
Is confident in educating clients on banking transactions through self-service technologies
Applies strong critical thinking and problem-solving skills
Efficiently manages time and capacity
Can be flexible to work weekends and/or extended hours as needed
Experience in financial services and knowledge of industry products
One year of demonstrated successful sales experience
Six months of cash handling experience
Bachelor's Degree or business-relevant Associate’s Degree

Benefits

Comp & perks

Industry-leading benefits
Access to paid time off
Resources and support to make a genuine impact
Contribute to the sustainable growth of communities we serve