Process Design Consultant I

Bank of America

Process Design Consultant I driving operational efficiency at Bank of America. Focusing on workforce optimization and service delivery outcomes.

Posted 7/22/2026full-timeCharlotte • North Carolina, Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading data-driven transformation initiatives, with a strong focus on stakeholder management and effective communication. Proficient in analyzing complex data to derive actionable insights that influence strategic decision-making.

Highest-signal resume keywords

Data AnalysisStakeholder ManagementProgram LeadershipAdvanced Communication SkillsData-Driven Storytelling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisBuilding InsightsProgram ManagementProject ManagementCreating Business Cases

Soft Skills

CollaborationInfluencing SkillsProblem SolvingCommunicationTeamwork

Tools & Technologies

ExcelPowerPoint

Industry Keywords

Workforce EfficiencyService PerformanceTransformation OpportunitiesExecutive PresentationsStrategic Priorities

About the role

Key responsibilities & impact

Partner with senior leaders to identify, shape, and prioritize transformation opportunities that improve workforce efficiency and service performance
Proactively bring forward innovative ideas and scalable solutions to address key challenges such as shrinkage, occupancy, and productivity
Translate strategic priorities into actionable roadmaps and executable workstreams
Lead deep-dive analyses and structured problem solving on complex or high-visibility business challenges
Leverage data to identify trends, root causes, and opportunities, translating findings into actionable insights
Build data-driven business cases that influence prioritization and investment decisions
Deliver clear, compelling, executive-ready presentations that articulate the 'so what' and 'now what' of initiatives
Influence senior leaders and stakeholders through data-driven storytelling and structured recommendations
Communicate complex concepts in a simple, concise, and impactful way

Requirements

What you’ll need

Proven 2+ years’ experience leading programs or projects end-to-end, including ownership of scope, timelines, and outcomes
2+ years of demonstrated ability to encourage collaboration, connection and teamwork within and beyond his/her team
Demonstrated experience analyzing data and building insights that influence leadership decisions
Advanced communication and presentation skills, with the ability to influence senior leaders through clear, compelling storytelling
Ability to operate in ambiguity, prioritize effectively, and drive progress across competing priorities
Strong stakeholder management skills with ability to navigate and influence across multiple levels and lines of business
Proficiency in Excel and PowerPoint, with ability to build executive-ready materials and data-driven analyses

Benefits

Comp & perks

supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits