Service Delivery Consultant – GHR

Bank of America

Service Delivery Consultant responsible for operational execution of Global HR products and programs. Working in a collaborative in-office environment at Bank of America with opportunities for professional growth.

Posted 7/16/2026full-timeCharlotte • Arizona, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing HR processes, operational execution, and quality assurance while effectively collaborating with stakeholders to drive process improvements and technology changes. Proficient in data management and reporting to support HR initiatives and ensure compliance with legal and regulatory standards.

Highest-signal resume keywords

Process ManagementData Accuracy AuditsStakeholder CollaborationAgile MethodologyMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ManagementOperational Process ExecutionQuality AssuranceData ControlsMetrics ReportingProcess Owner Portal ManagementTraining DocumentationProcess ImprovementAgile MethodologyExcel Intermediate Skills

Soft Skills

Time ManagementPrioritizationProactive Work EthicCreative Problem SolvingVerbal and Written Communication

Industry Keywords

Global Human ResourcesHR ProgramsStakeholder EngagementLegal and Regulatory ChangesCross-Functional Teams

About the role

Key responsibilities & impact

Support the delivery and execution of Global Human Resources (GHR) products and programs
Key responsibilities include operational process execution, quality assurance, and ensuring proper controls are in place
Understanding the programs/products, operational requirements, end-to-end processes, and oversight necessary to deliver HR programs
Serve as primary point of contact for core HR processes and partner with stakeholders to deliver people, process or technology change
Perform activities associated with processes and provide stakeholders with metrics
Manage Core HR process(es), includes managing Process Owner Portal (POP) entries
Maintain standard operating procedures, playbooks and training documentation
Execute data controls and audits to ensure data accuracy
Produce and maintain reports needed to support processes, audits and data requests for stakeholders
Collaborate closely with stakeholders and cross-functional teams to ensure processes are accurately defined
Provide visibility into status, trends, risks/mitigation and key milestones to stakeholders
Partner with technology team to facilitate technology changes based on Agile methodology
Support the evaluation of existing processes, technologies, and routines to drive process improvements
Support initiatives and routines by identifying solutions that meet business needs and priorities

Requirements

What you’ll need

5+ years of experience supporting business processes and operations (preferably HR related)
Proven experience managing multiple competing priorities simultaneously with compressed deadlines
Strong prioritization and time management skills
Self-directed and results oriented
Highly organized, detail oriented, proactive work ethic to ensure coordination of legal and regulatory changes
Ability to proactively manage risks and issues and identify opportunities for improvement
Proven ability to build partnerships, address issues with creative solutions and to deliver results
Ability to synthesize information into a compelling story
Process management experience developing and successfully implementing new processes and practices
Proficient in all Microsoft Office; intermediate skills in Excel
Desire to continuously improve experiences for our clients and employees
Excellent verbal and written communication skills.

Benefits

Comp & perks

affordable, competitive and flexible benefits