Relationship Account Coordinator II – Practice Solutions

Bank of America

Relationship Account Coordinator responsible for managing project phase for healthcare clients and processing loan requests at Bank of America with strong focus on communication and teamwork.

Posted 7/15/2026full-timeWesterville • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in real estate loan administration and client relationship management, with a strong focus on communication, problem-solving, and organizational skills. Proficient in adapting to new technology platforms and delivering exceptional customer service.

Highest-signal resume keywords

Real Estate Loan Administration ExperiencePractice Solutions ExperienceExcellent Verbal And Written Communication SkillsStrong Decision-Making SkillsCustomer Service Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan ProcessingDocumentation CollectionBacklog ManagementPerformance Feedback ImplementationTechnology Adaptation

Soft Skills

Problem-Solving SkillsSelf-MotivatedResults-OrientedOrganizational SkillsRelationship Building

Tools & Technologies

Practice Solutions

Industry Keywords

Healthcare ClientsLoan Closing ProcessReal Estate Paralegal ExperienceClient Needs Identification

About the role

Key responsibilities & impact

Manages backlog of established and complex healthcare clients during the project phase of loan process
Processes disbursements on behalf of clients
Communicates frequently with internal/external partners and clients
Identifies and delivers to client's needs through loan closing process
Collects required documentation from client based on loan conditions
Engages in additional responsibilities and mentorship opportunities within the team

Requirements

What you’ll need

Proficient computer skills
Strong decision-making skills and problem-solving skills
Excellent verbal and written communication skills
Strong customer service skills
Practice Solutions experience
Three or more years of previous real estate loan administration experience or real estate paralegal experience
Ability to learn and adapt to ongoing changes and new technology platforms
Experience in receiving and implementing performance feedback and coaching
Self-motivated and results-oriented with excellent organizational skills
Experience deepening relationships over the phone with clients
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Benefits

Comp & perks

affordable, competitive and flexible benefits