Technology Manager

Bank of America

M365 and Power Platform Operational Manager overseeing daily operations for Microsoft 365 services. Driving service stability and governance adherence at Bank of America.

Posted 7/15/2026full-timePennington • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $105,100 - $167,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Microsoft 365 services, including OneDrive for Business and SharePoint Online, while ensuring operational readiness and compliance with governance standards. Proficient in incident management, service metrics analysis, and stakeholder communication within a structured IT service management framework.

Highest-signal resume keywords

Microsoft 365 AdministrationIncident ManagementService Metrics AnalysisOperational Risk TrackingPowerShell Scripting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft 365 AdministrationIncident ManagementService Request ManagementOperational Risk TrackingPowerShell ScriptingSharePoint Online AdministrationOneDrive for Business AdministrationChange ManagementProblem ManagementAutomation Services

Soft Skills

Analytical SkillsWritten CommunicationVerbal CommunicationStakeholder ManagementProblem-Solving Skills

Tools & Technologies

Microsoft 365 Admin CenterPower Platform Admin CenterMicrosoft GraphPower Platform Center of Excellence Starter KitService Health Monitoring

Certifications & Qualifications

Microsoft 365 Administrator ExpertPower Platform Administrator AssociateTeams Administrator AssociateSecurity Administrator Associate

Industry Keywords

ITIL PracticesOperational AnalyticsContinuous Service ImprovementGovernance StandardsRegulated Technology Environment

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Manage day-to-day operations for OneDrive for Business, SharePoint Online, Microsoft 365 Office applications, and Microsoft Power Platform services across the enterprise.
Lead operational administrators, engineers, analysts, support resources, and vendor partners responsible for service monitoring, incident response, change execution, request fulfillment, and platform support
Own operational readiness for service changes, feature releases, migrations, remediation work, platform updates, and governance changes, ensuring appropriate communications, support plans, and rollback considerations are in place
Oversee service health monitoring, ticket queues, incident trends, change calendars, backlog prioritization, operational risk tracking, and escalation management across Microsoft 365 services
Ensure operational controls are consistently executed, including site lifecycle processes, storage management, access reviews, sharing controls, permission standards, and support procedures
Partner with security, compliance, records management, legal, risk, audit, and technology teams to operationalize data protection, retention, sensitivity labeling and information governance
Maintain standard operating procedures, runbooks, support models, knowledge articles, service metrics, governance checklists, and operational reporting for supported platform
Drive problem management, root-cause analysis, recurring incident reduction, corrective action tracking, and continuous service improvement activities
Prepare operational dashboards, leadership updates, service reviews, and risk summaries covering service performance, SLA trends, incident volumes, adoption, compliance posture, platform usage, and operational maturity

Requirements

What you’ll need

2+ years of experience managing operational teams, vendors, service queues, technical workstreams, or production support functions
Experience managing incidents, service requests, changes, escalations, operational risks, service metrics, recurring issues, and stakeholder communications in a structured IT service management environment
Understanding of identity and access concepts, including Microsoft Entra ID, groups, roles, conditional access concepts, least-privilege administration, and delegated administration models
Strong analytical, written communication, verbal communication, documentation, stakeholder management, prioritization, and problem-solving skills
Ability to perform effectively in a fast-paced, high-pressure operational environment
Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field, or equivalent practical experience
Microsoft certifications such as Microsoft 365 Administrator Expert, Power Platform Administrator Associate, Teams Administrator Associate, Security Administrator Associate, or related Microsoft cloud certifications
5+ years of experience in Microsoft 365 administration, collaboration platforms, enterprise productivity services, Power Platform administration, automation services, or related technology operations
Working knowledge of SharePoint Online administration, OneDrive for Business administration, Microsoft 365 admin center, permissions models, external sharing, storage management, service health monitoring, and support operations
Experience with ITIL practices, production support models, service reviews, incident management, change management, problem management, and continuous service improvement
Experience with PowerShell, Microsoft Graph, Power Platform admin center, Power Platform Center of Excellence Starter Kit, automation, reporting, or operational analytics for Microsoft 365 and Power Platform services
Experience with application lifecycle management, solution deployment, environment segmentation, connector governance, maker communities, or low-code platform operating models
Experience working in a regulated, large enterprise, or highly matrixed technology environment

Benefits

Comp & perks

industry-leading benefits
access to paid time off
resources and support to employees