Delivery Lead – Technology

Bank of America

Delivery Lead coordinating IT project execution and team communication at Bank of America. Ensuring timely delivery and management of program risks across multiple teams.

Posted 7/15/2026full-timeRichmond • Virginia • 🇺🇸 United StatesSenior💰 $78,200 - $157,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT Service Management with a focus on Incident and Problem Management, utilizing the ITIL framework to ensure effective delivery and stakeholder communication. Proficient in resource planning and adherence to Enterprise Change Management standards.

Highest-signal resume keywords

IT Service ManagementIncident ManagementProblem ManagementITIL FrameworkMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Service ManagementIncident ManagementProblem ManagementITIL FrameworkResource PlanningChange ManagementStakeholder CommunicationDelivery CoordinationStatus ReportingRisk Management

Soft Skills

Organization SkillsVerbal CommunicationWritten CommunicationRelationship ManagementConflict Resolution

Tools & Technologies

ServiceNowBMC RemedyMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Enterprise Change ManagementStakeholder EngagementDelivery TimelinesCollaborationConsensus Building

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
Manages coordination of delivery and dependencies across multiple teams
Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
Supports resource planning for delivery and execution
Ensures adherence with Enterprise Change Management standards

Requirements

What you’ll need

Minimum of 3-5 years of experience in IT Service Management, specifically Incident and Problem Management
Experience working with ITIL framework and best practices
Excellent organization skills: ability to adjust rapidly to changing demands and priorities
Strong verbal and written communication skills
Strong relationship management skills to navigate complexities of gaining buy-in, building consensus, and resolving conflicts
Proficiency in using Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
Proficiency in using ITSM tools and platforms (e.g., ServiceNow, BMC Remedy)

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Discretionary incentive eligible
Annual discretionary award based on performance