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Relationship Banker
Bank of AmericaRelationship Banker at Bank of America engaging Maryland clients and assisting with transactions. Processing cash transactions and connecting clients to financial solutions for their goals.
About the role
Key responsibilities & impact- Engaging clients in the lobby to educate and assist with transactions through self-service resources
- Accurately and efficiently processing cash transactions for clients
- Having deep conversations with clients to understand their financial and life priorities
- Connecting clients to solutions that meet their financial goals
- Executing the bank's risk culture and striving for operational excellence
- Building relationships with clients to meet financial needs
- Following established processes and guidelines to do what is right for clients and the bank
- Growing business knowledge and network by partnering with experts in small business, lending, and investments
- Managing financial center traffic, appointments, and outbound calls effectively
- Driving the client experience
Requirements
What you’ll need- Is an enthusiastic, highly motivated self-starter with a strong work ethic
- Collaborates effectively to get things done
- Displays passion, commitment and drive to deliver an experience that improves clients' financial lives
- Is confident in identifying solutions for new and existing clients based on their needs
- Communicates effectively and confidently and is comfortable engaging all clients
- Has the ability to learn and adapt to new information and technology platforms
- Is confident in educating clients on conducting simple banking transactions through self-service technologies
- Applies strong critical thinking and problem-solving skills to meet clients' needs
- Efficiently manages time and capacity
- Must be able to work weekends and/or extended hours
- Experience in financial services and knowledge of financial services industry, products and solutions
- One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
- Six months of cash handling experience
- Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance
Benefits
Comp & perks- Fully benefits eligible
- Industry-leading benefits
- Access to paid time off
- Resources and support to employees for making a genuine impact
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Cash Transactions ProcessingSelf-Service TechnologiesFinancial Solutions IdentificationTime ManagementSales Goal Achievement
Soft Skills
Effective CommunicationCollaborationEnthusiasmAdaptabilityProblem-Solving