Compliance & Operational Risk Manager – Consumer Credit

Bank of America

Risk Officer overseeing compliance and operational risk for Consumer Credit at Bank of America. Fostering an inclusive workplace while ensuring adherence to risk management policies.

Posted 7/8/2026full-timeCharlotte • Florida, New Jersey, North Carolina, Texas • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

This role is responsible for executing second line of defense compliance and operational risk oversight for Consumer Credit
The Risk Officer is an independent oversight and review/challenge role that exercises intellectual curiosity, judgment, objectivity, and functional knowledge to identify, evaluate, and mitigate risk across the business coverage areas, balancing business strategy with appropriate controls
Assesses risks and effectiveness of Front Line Unit (FLU) Fulfillment Operation processes and controls to ensure compliance with applicable laws, rules, and regulations
Engages in activities to provide independent compliance and operational risk oversight of FLU or Control Function (CF) performance and any related third party/vendor relationships
This includes execution of monitoring, risk assessments and other risk program activities and ownership of Risk tests executed by Enterprise Independent Testing
Reviews and challenges FLU/CF process, risk, Single Process Inventory, and FLU/CF Risk and Control Self-Assessment related to themes or trends
Identifies and escalates problems or issues that arise and drives actions to address the root causes that lead to compliance risk issues and/or operational risk losses
Manages inventory of processes, risks, controls, and associated metrics for risk appetite and limits, reporting violations of compliance or regulatory activities
Assists in the development of independent risk management reporting for respective area(s) of coverage as input into country/regional governance and management routines
Analyzes and interprets applicable laws, rules, and regulations to provide clear and practical advice to stakeholders, and identify and manage risks

Requirements

What you’ll need

7+ years functional experience - operational risk management, compliance, business controls, and/or consumer credit related experience preferred
Strong written/verbal communication skills with the ability to communicate issues/concerns and recommend corrective course of action
Intellectual curiosity to identify areas of risk coupled with the analytic, logical reasoning, and problem solving, risk vs. reward skills to effectively and objectively investigate/evaluate areas of risk
Must have good time management skills and the ability manage multiple priorities in a fast paced environment
Ability to work well and collaboratively as part of a team and function independently when required
Capability to effectively influence risk direction and willingness to take a stand when required
Risk assessment skillset to enable evaluation of processes and other operational risks, identification of controls, and determination of gaps and weaknesses

Benefits

Comp & perks

affordable, competitive and flexible benefits
health insurance
retirement plans
paid time off

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Hard Skills & Tools

Risk ManagementComplianceBusiness ControlsRisk AssessmentOperational RiskRegulatory AnalysisProcess EvaluationMetrics ManagementIndependent TestingRisk Reporting

Soft Skills

Intellectual CuriosityTime ManagementTeam CollaborationInfluencing SkillsIndependent Functioning