Client Advocate – Client Advocacy, Resolution Escalation
Bank of America
full-time
Posted on:
Location Type: Office
Location: Newark • Florida, New Jersey, Texas • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- researching complex or escalated requests from clients or internal partners
- investigating and resolving a wide variety of issues and requests
- connecting the client to the appropriate product or service while adhering to established service level agreements
- completing in-depth escalation case reviews
Requirements
- 1 year Claims experience within Client Protection
- Excellent verbal and written communications skills sufficient to interact effectively with clients, all levels of management and staff
- Comfortable with multi-tasking and prioritization and able to work in an independent, efficient and effective manner in a fast-paced environment, while working cohesively in a team setting
- Strong attention to details with commitment to world class client care, effective work flows
- Strong knowledge in Microsoft Office (Excel, Outlook, Word)
Benefits
- exceptional and compassionate client care
- opportunities to learn, grow, and make an impact
- physical, emotional, and financial wellness support
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Claims experienceClient ProtectionMicrosoft OfficeExcelOutlookWord
Soft skills
verbal communicationwritten communicationmulti-taskingprioritizationindependent workteamworkattention to detailclient careeffective workflows