Senior Fulfillment Specialist

Bank of America

Senior Fulfillment Specialist implementing treasury products and cash management solutions for clients at Bank of America. Responsible for complex project management and client relationship development.

Posted 7/3/2026full-timeBromley • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

This job is responsible for being the first point of contact for Treasury clients submitting implementation of treasury, cash management, card, merchant and depository product requests via email channel, and phone.
Key responsibilities include handling end-to-end processing for moderately complex implementations and ensuring engagement of internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) as appropriate.
Job expectations include working directly with the client to resolve implementation issues.
You will implement treasury products and solutions for clients.
You will take ownership of the end-to-end resolution of projects.
You will conduct research using various bank systems to enable thorough and accurate responses to client enquiries.
You will respond to enquiries received from clients and Sales partners.
You will resolve conflicts while appropriately escalating concerns that may jeopardise client experience.

Requirements

What you’ll need

You will be a highly organised individual who can manage complex projects.
You will possess excellent customer service skills.
You will have excellent oral and written communication skills.
You will possess the ability to effectively build relationships with clients and internal stakeholders.
You will have the ability to work in a fast-paced and high-volume environment.

Benefits

Comp & perks

UK Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
Access to an Employee Assistance Program for confidential support and help for everyday matters
Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Treasury ProductsCash ManagementMerchant ServicesDepository ProductsImplementation Processes

Soft Skills

Organizational SkillsConflict ResolutionClient EngagementProblem Solving