Operations Consultant

Bank of America

Operations Consultant resolving complex problems and executing transactions for Bank of America's Procedures Team. Work includes advising on design, development, and implementation in operations environment.

Posted 7/2/2026full-timePhoenix • Arizona, New Jersey • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
Advises on projects and directs activities of a team related to special initiatives
Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
Identifies and recommends responsibilities and accountabilities for key programs/projects

Requirements

What you’ll need

3+ years technical writing experience including procedure writing, process design, and/or curriculum design
Technical writing certification or a degree in Education, Journalism or English
Proficient understanding of the financial industry including product knowledge and a basic understanding of servicing the main products – checking/savings accounts, mortgages, car loans.
Expert level understanding of end users and the ability to apply that knowledge in the design of content and in the analysis of the use of the content.
Strong technical writing skills for creating procedure type documentation while also being able to: translate source material such as process maps, business requirement documents, varying levels of design documents, etc., conducting task analyses, understanding, and adhering to version control and retention standards.
Proficient project/change management skills including the ability to identify changes as material/immaterial, establish a scope and timeline for deliverables, monitor and report on progress, and document activity throughout a project.
Strong ability to create and maintain relationships with business partners and subject matter experts in a manner that facilitates the completion of work (Network/Relationship Building)

Benefits

Comp & perks

affordable, competitive and flexible benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical WritingProcess DesignCurriculum DesignProcedure DocumentationTask AnalysisVersion ControlChange ManagementContent DesignBusiness Requirement AnalysisExecution and Control

Soft Skills

Relationship BuildingCollaborationCommunication

Certifications

Technical Writing CertificationDegree in EducationDegree in JournalismDegree in English