Business Strategy & Initiatives Manager – Inbound Calling Integration Manager

Bank of America

Business Strategy & Initiatives Manager at Bank of America overseeing strategic initiatives in financial operations. Leading teams to drive responsible business growth and operational excellence.

Posted 6/18/2026full-timeBoston • Maryland, Massachusetts, New Jersey, New York • 🇺🇸 United StatesMid-LevelSenior💰 $117,500 - $185,000 per yearWebsite

About the role

Key responsibilities & impact

Supporting the development and execution of strategic initiatives and/or processes
Defining, developing, executing, monitoring, and/or refining strategic initiatives and processes
Leading operations of a highly complex environment
Connecting with line of business partners to grow the business responsibly while driving operational excellence
Building and executing business initiatives and/or processes while partnering with line of business stakeholders
Developing a cross-channel experience that delivers exceptional client care
Managing key performance indicators and leadership development

Requirements

What you’ll need

5+ years experience managing large teams
Financial Center and/or ACS leadership experience
Active listening, Coaching, Client Service Driven Management
Proactively builds trusted relationships with key partners/executives
Communicates strategic business plans and tactical goals to team members
Ability to be a change agent and work in a fast-paced environment
Collaborates effectively to build and nurture strong relationships in a matrix environment
Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances
Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously
Experience with risk mitigation, operational excellence and process management.

Benefits

Comp & perks

Industry-leading benefits
Access to paid time off
Resources and support to contribute to sustainable growth of our business and communities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process managementrisk mitigationperformance indicatorsstrategic initiativesoperational excellenceleadership development

Soft Skills

active listeningcoachingclient service managementrelationship buildingcommunicationchange agenttime managementorganizational skillsadaptabilitycollaboration