Group Operations Manager

Bank of America

Manage operations segments within Bank of America’s internal operations team, overseeing complex problem resolution and compliance with policies while leading team performance and operational excellence.

Posted 6/18/2026full-timeCharlotte • California, Massachusetts, New York, Ohio, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $109,600 - $147,500 per yearWebsite

About the role

Key responsibilities & impact

This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations
Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency
Job expectations include supervising day-to-day activities of employees such as executing transactions
Provides strategic guidance to develop and analyze procedures to enhance unit and/or product-related activities while overseeing budget and expense management, reporting, and forecasting for designated areas
Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
Aligns bank priorities and strategies to employee metrics and goals and provides interventions as needed to recognize, encourage, and improve team performance to support an inclusive work environment
Leads and ensures teams adhere to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
Forecasts and manages staffing levels and capacities, prioritizes employee development by providing effective coaching, and shares constructive feedback to drive Operational Excellence

Requirements

What you’ll need

5+ years of home lending sales and/or fulfillment experience
Experience using various systems including SalesForce, iOriginate, Nexidia, and iFulfill
Experience with call recording systems
Has managed client issues/escalations in a sales or fulfillment environment
Experience working in a client facing role
Data analysis leveraging advanced Excel and PowerPoint
Knowledge of credit and product requirements
Excellent written and verbal communication skills
Adaptable and ability to shift priorities quickly
Critical Thinking, Problem Solving, and Decision Making

Benefits

Comp & perks

industry-leading benefits
access to paid time off
resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisadvanced ExcelPowerPointhome lending salesfulfillment experiencecredit requirementsproduct requirements

Soft Skills

critical thinkingproblem solvingdecision makingexcellent written communicationexcellent verbal communicationadaptabilityability to shift prioritiescoachingconstructive feedback