Bank of America

Relationship Banker, Bilingual Spanish

Bank of America

full-time

Posted on:

Location Type: Office

Location: Bronx • New York • 🇺🇸 United States

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Salary

💰 $24 - $26 per hour

Job Level

Mid-LevelSenior

About the role

  • Engage clients in the lobby to educate and assist with conducting transactions through self-service resources (mobile banking, online banking, ATM)
  • Accurately and efficiently process cash transactions for clients as needed
  • Have deep conversations with clients to gain in-depth knowledge of financial and life priorities and connect clients to solutions that meet financial goals
  • Execute the bank's risk culture and strive for operational excellence
  • Build relationships with clients to meet financial needs
  • Follow established processes and guidelines in daily activities, adhering to all applicable laws and regulations
  • Grow business knowledge and network by partnering with experts in small business, lending, and investments
  • Manage financial center traffic, appointments, and outbound calls effectively
  • Drive the client experience
  • Manage cash responsibilities

Requirements

  • Bilingual Spanish required
  • High School Diploma / GED / Secondary School or equivalent
  • Can be flexible to work weekends and/or extended hours as needed
  • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
  • Collaborates effectively to get things done, building and nurturing strong relationships
  • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
  • Is confident in identifying solutions for new and existing clients based on their needs
  • Communicates effectively and confidently, and is comfortable engaging all clients
  • Has the ability to learn and adapt to new information and technology platforms
  • Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)
  • Applies strong critical thinking and problem-solving skills
  • Will follow established processes and guidelines in daily activities adhering to all applicable laws and regulations
  • Efficiently manages time and capacity
  • Focuses on results, while acting in the best interest of the client
  • Desired: Experience in financial services and knowledge of financial services industry, products and solutions
  • Desired: One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals
  • Desired: Six months of cash handling experience
  • Desired: Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance
Benefits
  • Predictable pay
  • Base salary (not incentive eligible)
  • This role is currently benefits eligible
  • Industry-leading benefits
  • Access to paid time off
  • Resources and support to employees
  • Support for teammates' physical, emotional, and financial wellness

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cash handlingfinancial services knowledgesales experiencebanking transactionsself-service technologiesmobile bankingonline bankingATM operationsproblem-solvingcritical thinking
Soft skills
bilingual Spanishstrong work ethicresults-orientedrelationship buildingeffective communicationadaptabilityenthusiasmcollaborationtime managementclient engagement
Certifications
High School DiplomaGEDBachelor's DegreeAssociate’s Degree in business managementAssociate’s Degree in business administrationAssociate’s Degree in finance