Bank of America

Information Management Analyst

Bank of America

full-time

Posted on:

Location Type: Office

Location: Dallas • Arizona, New Jersey, North Carolina, Texas • 🇺🇸 United States

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Salary

💰 $24 - $39 per hour

Job Level

Mid-LevelSenior

About the role

  • Perform moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to established guidelines and procedures
  • Support fund setup, client identification data, pricing, and cost basis reporting
  • Provide quality service and effective operations support for internal business partners and external clients
  • Respond to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
  • Review and approve required account documentation
  • Identify risk and opportunities for process improvement based on understanding of how work impacts other operational units
  • Maintain knowledge of operational processes and assist in training less experienced team members
  • Provide technical and analytical support in GWIM operations for product areas (e.g., funds transfer, collateral management/margins, corporate actions, static data/data management, control, trader support, clearance/settlement, documentation/confirmations, customer service, new accounts, client valuations, document processing or statement/billing processing)
  • Analyze and resolve moderately complex operations problems and initiatives requiring exception handling and coordination with multiple operational/product specialists
  • Participate in projects and introduction of new initiatives, systems, products/services, and processes
  • Act as a unit advisor providing technical support to less experienced associates

Requirements

  • 3+ years of relevant business experience
  • Ability to execute and deliver results with minimal supervision
  • Proven analytical mindset and quantitative capabilities, with some experience working with large data sets
  • Flexibility to handle a variety of tasks and projects independently
  • Strong written and verbal communication skills across multiple levels
  • Strong relationship management skills
  • Highly organized with a self-starter attitude
  • Exceptional attention to detail and ability to hold others accountable
  • Proven ability to provide comprehensive solutions to complex needs and/or problems
  • Experience with process improvement and ability to analyze processes and recommend changes
  • Demonstrate critical thinking and intellectual curiosity to drive change
  • Required skills listed: Account Management; Attention to Detail; Customer and Client Focus; Written Communications; Analytical Thinking; Oral Communications; Prioritization; Problem Solving; Collaboration; Recording/Organizing Information; Research; Result Orientation
  • Desired: Proficient with SharePoint, PowerPoint & Process Owner Portal (POP)
Benefits
  • This role is currently benefits eligible
  • Industry-leading benefits
  • Access to paid time off
  • Resources and support to employees
  • Support for physical, emotional, and financial wellness

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementdata managementprocess improvementanalytical thinkingproblem solvingcustomer servicedocumentation processingclient valuationscollateral managementfunds transfer
Soft skills
analytical mindsetrelationship managementwritten communicationverbal communicationattention to detailflexibilityorganizational skillsself-starter attitudecritical thinkingcollaboration