Customer Segment Consultant I

Bank of America

Customer Segment Consultant providing operational support across Basecamp platforms for Bank of America. Ensuring platform stability, data integrity, and effective issue resolution through proactive oversight and collaboration.

Posted 6/12/2026full-timeFrisco • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Angular

About the role

Key responsibilities & impact

Provide maintenance support across Basecamp platforms, including troubleshooting and issue resolution
Own and manage escalations end-to-end, ensuring timely resolution and clear status communication
Partner with technology and business stakeholders to address system and data-related issues
Support stale action plan closure activities
Manage escalations and access requests
Perform backend updates, including table maintenance and uploader/DCT processes
Remediate DCIM-related issues
Conduct User Acceptance Testing (UAT) for Appian/Angular applications
Maintain and update alerts within the Basecamp portal
Manage portal access requests and permissions
Maintain link inventories and ensure accuracy of resources
Add and update links, reports, and resources within the portal
Confirm alignment with ODIN standards
Process reporting access requests
Investigate and escalate data issues
Perform quality monitoring and data validation activities
Conduct daily report validation for APRE/LED reporting outputs
Support access requests and onboarding
Perform survey updates and configuration changes
Own and manage escalations related to tool functionality

Requirements

What you’ll need

3+ years of experience in operations support, systems support, or analytics environments
Experience managing access requests, escalations, and issue resolution
Strong analytical and problem-solving skills with attention to detail
Experience with reporting, data validation, or quality monitoring
Demonstrated ability to manage multiple priorities and stakeholders

Benefits

Comp & perks

affordable, competitive and flexible benefits
health and wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingissue resolutionbackend updatesdata validationUser Acceptance Testingreportingquality monitoringconfiguration changesdata-related issuestable maintenance

Soft Skills

analytical skillsproblem-solving skillsattention to detailcommunicationstakeholder managementprioritizationtime managementcollaborationadaptabilityownership