Customer Segment Consultant II

Bank of America

Consultant II managing process design and end to end project delivery for SCCS initiatives. Collaborating with cross-functional teams at Bank of America by translating business needs into defined processes.

Posted 6/12/2026full-timeJacksonville • Florida, Oregon • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Design and document current state and future state business processes, workflows, controls, and roles for Market Growth & Collaboration capabilities
Translate business process designs into clear business and functional requirements, acceptance criteria, and delivery plans
Own project planning, execution, dependency management, risk management, and status reporting for in-year and year-over-year initiatives
Coordinate cross functional partners including Finance, Technology, Data, Risk, Operations, and LOB stakeholders
Manage readiness activities including communications, training coordination, rollout planning, and post launch support
Support governance routines, leadership forums, and executive updates aligned to introductions strategy
Create executive ready materials and documentation to clearly communicate progress, risks, and decisions

Requirements

What you’ll need

5+ years of experience in process design, project management, program management, or business transformation with a focus in Financial Center and/or Contact Center
Foundational understanding Market Growth and Collaboration organization with knowledge of how enterprise partnerships contribute to the company's success
Demonstrated experience delivering complex, cross functional initiatives from planning through execution
Strong understanding of end to end initiative lifecycle, including planning, delivery, governance, and controls
Ability to translate business needs into documented processes, requirements, and execution plans
Strong verbal and written communication skills, including experience creating executive level materials
Proficiency in PowerPoint and Excel; ability to learn additional tools and systems as required
Detail oriented, highly organized, and able to manage multiple concurrent priorities
Self-starter with the ability to operate effectively in a fast paced, ambiguous environments

Benefits

Comp & perks

affordable, competitive and flexible benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process designproject managementprogram managementbusiness transformationrequirements documentationinitiative lifecycle managementgovernancecontrols

Soft Skills

communication skillsorganizational skillsdetail orientedself-starterability to manage multiple priorities