Production Operations Specialist

Bank of America

Production Operations Specialist monitoring application and system alerts while ensuring minimal operational impact. Coordinating issue resolution with technical teams in the United States.

Posted 6/12/2026full-timePlano • Florida, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ServiceNowSplunk

About the role

Key responsibilities & impact

Monitoring application and system alerts, performing initial triage, and executing alert-based steps to restore service quickly.
Working closely with production support and cross-functional technical teams to escalate and coordinate issue resolution as needed, ensuring minimal impact to operations.
Following established event management processes and focusing on timely response, accurate diagnosis, and disciplined alert handling.
Being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications.
Performing initial investigations, mitigating impacts through routines and engaging in triages, responding to user requests, and working with technology teams to identify, troubleshoot, and resolve issues.
Following well-defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring, alerting, and configuration.

Requirements

What you’ll need

3+ years of experience in event management, production support, or monitoring operations within an enterprise environment.
Proven ability to operate effectively in high-pressure situations, coordinating across multiple technical teams to support timely alert / incident resolution.
Strong verbal and written communication skills.
Demonstrated analytical skills, with the ability to quickly access alerts, follow identified steps for remediation, and take appropriate action.
Experience working with centralized monitoring frameworks and tools.
Working knowledge of ITIL practices with emphasis on Incident & Change Management, and Service Request processes.
Experience with enterprise incident tools (e.g., Remedy, ServiceNow, or JIRA).
Familiarity with monitoring and observability tools (e.g., Splunk, Dynatrace, or similar monitoring tools).
Foundational knowledge of infrastructure, networking, or application support.
Prior experience supporting monitoring activities; includes initial (Level 1) alert triage and response.
Ability to use Microsoft (M365) tools (e.g., Excel, Word, Powerpoint, Teams).
Strong drive to learn new technical skills and tools.
Quickly recognize unresolvable or major issues and escalate immediately.

Benefits

Comp & perks

affordable, competitive and flexible benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

event managementproduction supportmonitoring operationsincident resolutionanalytical skillsITIL practicesincident managementchange managementalert triageinfrastructure support

Soft Skills

communication skillsability to operate under pressurecoordination skillsproblem-solving skillsdrive to learn