Financial Center Manager

Bank of America

Financial Center Manager at Bank of America managing client services and team performance. Driving operational excellence while ensuring a world-class experience for clients.

Posted 6/11/2026full-timeChicago • Illinois • 🇺🇸 United StatesJunior💰 $76,500 - $109,200 per yearWebsite

About the role

Key responsibilities & impact

This job is responsible for managing a financial center and it's employees on a day-to-day basis.
Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals.
Job expectations include ensuring operational excellence and cohesive effectiveness.
Develops talent, including proactive sourcing of candidates
Manages client traffic, engaging and appropriately routing clients, and fostering client retention
Manages business results through formalized management routines and coaching
Creates a world class client experience environment
Manages market-level initiative prescribed by market leaders
Drives operational excellence by engaging employees on business strategy
Manages organizational priorities and effective execution

Requirements

What you’ll need

1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results
Collaborates effectively to get things done, building and nurturing strong relationships
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
Communicates effectively and confidently
Has the ability to learn and adapt to new information and technology platforms
Applies strong critical thinking and problem-solving skills to meet clients' needs
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Efficiently manages time and capacity
Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
Can interpret performance results, find opportunities to drive success and hold others accountable to results
Must be able to work weekends and/or extended hours.

Benefits

Comp & perks

Employees are eligible for an annual discretionary award based on performance results.
Access to paid time off
Industry-leading benefits
Resources and support for physical, emotional, and financial wellness

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipcoachingtrainingmotivatingcollaborationproblem-solvingcritical thinkingtime managementadaptabilityclient-centric