Platform Manager

Bank of America

Platform Manager responsible for managing platform development initiatives and partnering with Technology at Bank of America. Focused on driving innovation, defining user experience functionalities, and operational support.

Posted 6/11/2026full-timeChicago • Illinois, Massachusetts, New York • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $162,500 per yearWebsite

About the role

Key responsibilities & impact

Developing and implementing business strategies by managing platform development initiatives from idea creation through deployment.
Identifying customer needs, working with Technology on design options, and validating concepts.
Developing business cases, partnering with Technology and key operational stakeholders to conduct analyses, and writing business and functional requirements documentation.
Defining the strategic vision for key user experience functionalities, identifying administrative modifications and opportunities to streamline data entry processes.
Driving innovation and improving platforms used by bank employees and support organizations to maximize system stability, while minimizing user disruption.
Interacting with key program stakeholders such as platform and process design teams to facilitate solutions and remedies to any risks/issues identified during platform deployment.
Leading the end-to-end requirement gathering and release execution process from an operational validation perspective with Technology partners.
Managing User Acceptance Testing execution and documents evidence of success prior to release.
Partnering with Technology to plan, implement, and deploy business strategies, while prioritizing the bank's long and short-term goals.
Becoming a subject matter expert in CreditCenter across multiple applicable businesses and functions.
Leveraging knowledge of underwriting, monitoring, and/or fulfillment processes to aid regression scenario definitions and ensure comprehensive regression suite test coverage.
Leveraging executive presence skills to influence senior business stakeholders and program leadership on roadmap prioritization decisions.

Requirements

What you’ll need

5+ years experience in credit underwriting, monitoring, collateral analysis, credit fulfillment, or banking and credit projects
Familiarity with credit policy and procedures
Ability to create and maintain partnerships with multiple stakeholders
Problem solver; ability to think critically and offer creative solutions
Strong attention to detail and a willingness to learn technical specs
Self-starter who is comfortable operating independently in an ambiguous environment
Strong written and oral communications skills. Ability to communicate vertically and horizontally and to distill complex subject matter into concise summaries and recommendations.
Executive presence required
Strong organizational skills with ability to effectively prioritize tasks in a dynamic environment
Experience with managing and leading teams, projects or initiatives
Experience with presenting and training preferred.

Benefits

Comp & perks

Discretionary incentive eligible
Industry-leading benefits
Access to paid time off
Resources and support for employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

credit underwritingcredit monitoringcollateral analysiscredit fulfillmentbusiness case developmentrequirement gatheringUser Acceptance Testingregression testingfunctional requirements documentationdata entry process optimization

Soft Skills

problem solvingcritical thinkingattention to detailself-starterstrong written communicationstrong oral communicationexecutive presenceorganizational skillsability to prioritize tasksstakeholder partnership