Relationship Banker, Bilingual Mandarin
Bank of America
full-time
Posted on:
Location Type: Office
Location: Flushing • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $26 per hour
Job Level
Mid-LevelSenior
About the role
- Engages clients in the lobby to educate and assist with conducting transactions through self-service resources (mobile banking, online banking, ATM)
- Accurately and efficiently processes cash transactions for clients as needed
- Has deep conversations with clients to gain in-depth knowledge of financial and life priorities and connects clients to solutions that meet financial goals
- Executes the bank's risk culture and strives for operational excellence
- Builds relationships with clients to meet financial needs
- Follows established processes and guidelines in daily activities, adhering to all applicable laws and regulations
- Grows business knowledge and network by partnering with experts in small business, lending, and investments
- Manages financial center traffic, appointments, and outbound calls effectively
- Drives the client experience
- Manages cash responsibilities
Requirements
- Bilingual Mandarin required
- Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborates effectively to get things done, building and nurturing strong relationships.
- Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
- Is confident in identifying solutions for new and existing clients based on their needs.
- Communicates effectively and confidently, and is comfortable engaging all clients.
- Has the ability to learn and adapt to new information and technology platforms.
- Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).
- Applies strong critical thinking and problem-solving skills to meet clients’ needs.
- Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
- Efficiently manages time and capacity.
- Focuses on results, while acting in the best interest of the client.
- Can be flexible to work weekends and/or extended hours as needed.
- Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
- Desired: Experience in financial services and knowledge of financial services industry, products and solutions.
- Desired: One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
- Desired: Six months of cash handling experience.
- Desired: Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance
Benefits
- This role is currently benefits eligible.
- We provide industry-leading benefits
- Access to paid time off
- Resources and support to our employees
- Support for physical, emotional, and financial well-being
- Predictable pay (base salary and is not incentive eligible)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cash handlingfinancial services knowledgesales experiencebanking transactionsself-service technologiesproblem-solvingcritical thinkingtime managementclient education
Soft skills
bilingual Mandarinenthusiasticself-starterstrong work ethiccollaborationrelationship buildingcommunicationadaptabilityflexibilityresults-oriented
Certifications
High School DiplomaGEDAssociate’s DegreeBachelor's Degree