Senior Operations Project Manager – GenAI Initiatives

Bank of America

Managing large projects for Bank of America’s operations department, overseeing project status, health, and direction. Collaborating closely with senior management to achieve strategic objectives.

Posted 6/4/2026full-timeCharlotte • Arizona, California, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $121,400 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

This job is responsible for managing large projects for an operations department or Line of Business.
Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project.
Job expectations include overseeing end-to-end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction.
Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems.
Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis.
Partners with operations management on creating project impact and providing direction and guidance to internal teams.
Coordinates development of key project deliverables in partnership with various key internal and external business partners.
Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures.
Establishes project status routines and tracks critical path deadlines and overall business measures for success.

Requirements

What you’ll need

Knowledge of the change framework for both AGILE and Waterfall project types; strong emphasis on AGILE methodology, JIRA
Efficiency in MS Office Suite (Word, Excel, PowerPoint, Visio, MS Project, Teams, Copilot) and SharePoint
5+ years experience supporting end to end change for medium to large projects, desirable to have experience in an Operations area
Demonstrate a strong technical and analytical mindset in order to effectively work within a heavy technical driven environment
Strong problem-solving skills and understanding of business requirements to identify opportunities and develop solutions to improve systems or processes, with an intense focus on collaboration
Ability to influence decisions with various business partners to include Technology, Sales, and Operations
Must be able to work efficiently in a high pressure, fast changing environment.
Demonstrated ability to be detail-oriented on business process concepts
Ability to effectively support multiple high priority activities concurrently
Ability to lead projects end to end and to build consensus among different stakeholders
Strong understanding of DCRS technology
Strong understanding of Artificial Intelligence technology

Benefits

Comp & perks

industry-leading benefits
access to paid time off
resources and support to our employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AGILE methodologyWaterfall methodologycost/benefit analysisproject managementdata analysisproblem-solvingtechnical mindsetbusiness process conceptsDCRS technologyArtificial Intelligence technology

Soft Skills

collaborationinfluencedetail-orientedability to work under pressureability to manage competing prioritiesleadershipconsensus buildingcommunication