Technology Operations Specialist

Bank of America

Technology Operations Specialist managing Vendor and Trader Voice services at Bank of America. Overseeing telecommunications production support and ensuring system stability and reliability.

Posted 5/28/2026full-timePennington • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $81,200 - $134,300 per yearWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Responsible for planning, development, and implementation of infrastructure solutions
Provide and communicate technology solutions across audiences
Lead the resolution process for problems
Manage oversight of changes for Trader Voice Vendors
Support change implementations proactively

Requirements

What you’ll need

5+ years of Bank experience in managing Vendors, including operations and risk deliverables
5+ years experience with working with Trader Voice/Recording Suppliers, in adhering to Operations practices
Experience in working with Vendors and Carriers on service issues, SLAs
Technical background in applicable technologies, including “hands on” support as needed
Bank systems experience, including Remedy and/or ServiceNow

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Discretionary incentive eligible
Industry-leading benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

infrastructure solutionstechnical supportoperations practicesservice level agreementsrisk management

Soft Skills

communicationproblem resolutionleadershipoversight management