Life Event Services Consultant I – Domestic Violence, Critical Events, Self Harm

Bank of America

Life Event Services Consultant providing end-to-end case management support for complex life events. Driving employee care while balancing organizational policies and resource recommendations.

Posted 5/28/2026full-timeCharlotte • Arizona, Florida, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Delivers end-to-end case management support to employees around complex life events from initial inquiry through case resolution
Responds to inquiries effectively and timely, while demonstrating empathy towards the employee
Provides guidance to Line of Business (LOB) employees regarding their complex situations and recommends options and resources to best fit the issue
Prioritizes time and effort according to the most urgent and sensitive employee, manager, or partner needs, engaging other Life Event Services Support teams as needed
Documents key facts and interactions related to the employee's life event in the case management system of record
Maintains confidentiality and protects employee information
Influences managers, Human Resources (HR) partners, and others to drive towards the optimal resolution that best balances bank policies and guidelines, employee needs, and risk

Requirements

What you’ll need

3-5 years of experience working in Employee Relations, HR, Corporate Security and/or Benefits Administration or Mental Health social work
Experience working with highly sensitive and confidential information
Proven ability to give due consideration to the confidential nature of the work and conversations associated with it
Demonstrated ability to clearly delineate informational needs and takes every precaution to ensure that only those with a true need to know are engaged/informed
Possess effective listening skills with ability to determine root cause quickly, check for shared understanding and address misunderstandings promptly
Ability to handle difficult/urgent situations and conversations, working well under pressure while maintaining professional rapport
Always operate with a sense of urgency and interest and able to effectively convey that to others
Proven successful management and influence of complex stakeholders
Commitment to strive for simplicity and transparency while demonstrating empathy and care for our clients and stakeholders
Demonstrated track record of delivering exceptional Customer/Client Service
Proven experience in researching, documenting, and escalating issues as required
Strong focus on identifying and escalating risks inherent to the role
Excellent verbal and written communication skills – must be able to understand and explain complex topics to lay people in clear, concise and understandable terms
Proven team player but able to also operate independently
Experience working in multiple information systems simultaneously and solid general database knowledge and with the ability to multi-task & toggle into various systems
Proven experience managing multiple competing priorities simultaneously, strong prioritization and time management skills, self-directed and results oriented
Microsoft Office suite - Excel, Word, PowerPoint

Benefits

Comp & perks

affordable, competitive and flexible benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Employee RelationsBenefits AdministrationMental Health social workCase managementRisk identificationDocumentationResearching issuesCustomer ServiceDatabase knowledgeMulti-tasking

Soft Skills

EmpathyEffective listeningCommunicationInfluencing stakeholdersTime managementPrioritizationProfessional rapportProblem-solvingTeam playerSelf-directed