Quality Control Analyst, Consumer Investments

Bank of America

. evaluates and provides feedback on the execution of processes handled by the Consumer Investments Operations and Life Services teams .

Posted 5/20/2026full-timePennington • New Jersey, Rhode Island • 🇺🇸 United StatesMid-LevelSenior💰 $27 - $33 per hourWebsite

About the role

Key responsibilities & impact

evaluates and provides feedback on the execution of processes handled by the Consumer Investments Operations and Life Services teams
helps ensure adherence to and proper execution of internal policies and procedures
responsible for reviewing a sample of account-level activities fulfilled by associates
provides consolidated and valuable feedback to help front-line units assess performance and coach associates
maintain knowledge of the Consumer Investments Operations business structure
maintain knowledge of industry regulations and Merrill’s internal policies and procedures
create strong partnerships, maintain productivity levels on a monthly basis, and ensure prompt and accurate results

Requirements

What you’ll need

Strong organizational, time management and teamwork skills
Attention to detail and follow through on assignments
Ability to multi-task and independently prioritize his/her workload
Demonstrate a cooperative and professional work attitude
Capable of multi-tasking and working efficiently under stress and high volume
Strong analytical, negotiation and problem solving skills
Deliver high quality partner support stressing partner/client needs, problem resolution, and service/product knowledge
Demonstrate excellent verbal, written and listening skills
Understand and demonstrate cultural awareness, integrity and ability to work as part of a team
Must currently be in a one of the following job codes to be considered for this opening: Operations Generalist (BQ209) and Operations Specialist (BQ208), Solutions Specialist (BQ221), Internal Support Specialist (BQ206), Research and Resolution Specialist (BQ204)

Benefits

Comp & perks

industry-leading benefits
access to paid time off
resources and support to our employees

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

organizational skillstime managementteamwork skillsattention to detailmulti-taskinganalytical skillsnegotiation skillsproblem solving skillsverbal communication skillswritten communication skills