Channel Integration Manager – FC Inbound Consumer Sales

Bank of America

Channel Integration Manager overseeing and supporting inbound sales teams for Bank of America. Focused on driving operational excellence and enhancing client care standards across the financial center.

Posted 5/20/2026full-timeCharlotte • California, Minnesota, New Mexico, North Carolina, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $77,000 - $110,200 per yearWebsite

About the role

Key responsibilities & impact

Partner with Financial Center leadership for coaching and support of inbound sales teams
Monitor performance and client care standards
Drive process improvements and operational excellence

Requirements

What you’ll need

Experience managing high volume client interaction
Active listening, Coaching, Relationship Deepening
Ability to lead a large team of up to 20 indirect reports
Proactive relationship building with key partners/clients
Strong judgment and decision-making skills
Effective communication across all levels
Familiarity with risk mitigation and operational excellence

Benefits

Comp & perks

Industry-leading benefits
Access to paid time off
Resources and support for employees to make a genuine impact

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

coachingactive listeningrelationship buildingdecision-makingcommunicationperformance monitoringprocess improvementoperational excellencejudgment