Process Design Manager

Bank of America

Managing process improvement and transformation initiatives in support of Operational Excellence. Collaborating with business leaders at Bank of America to enhance processes.

Posted 5/16/2026full-timeLincoln • Rhode Island • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $155,800 per yearWebsite

About the role

Key responsibilities & impact

Managing the assessment, development, execution, and oversight of process improvement and transformation initiatives
Partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions
Owning a group of processes in the Single Process Inventory (SPI)
Addressing root causes of performance, creating action plans to mitigate risks
Analyzing processes and documenting business case opportunities/efficiencies/benefits to drive process improvements
Working with business leaders and subject matter experts, ensuring collaboration and transparency across key partners

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
Proven experience in process design and process mapping
Executive presence and ability to lead meetings, including meetings with executive participants
Demonstrated problem solving, strong follow-up skills and ability to escalate and gain resolution as needed
Ability to juggle multiple responsibilities and prioritize when needed
Proficiency in day-to-day risk identification and mitigation, and ability to communicate and reinforce the bank’s risk culture
Strong written, oral, and active listening communication skills, including ability to influence partners at all levels in the organization and drive consensus
Strong attention to detail and a passion for ensuring flawless execution
Intellectual curiosity and the willingness to challenge the status quo
Strong critical thinking and problem solving, strategy planning and project management experience
Self-starter with ability to work with minimal supervision
Effective communication (both in writing and when speaking) using clear, concise and simple language.
Organizationally savvy; knows how to make connections across geographies, businesses and hierarchies to get things done
Demonstrated ability to encourage collaboration, connection and teamwork within and beyond his/her team

Benefits

Comp & perks

industry-leading benefits
access to paid time off
resources and support to employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process designprocess mappingrisk identificationrisk mitigationproject managementprocess improvementbusiness case analysisaction planningperformance analysistransformation initiatives

Soft Skills

executive presenceproblem solvingstrong follow-upprioritizationcommunication skillsattention to detailintellectual curiositycritical thinkingself-startercollaboration

Certifications

Bachelor’s degree